Customer Service Representative - Birmingham, United Kingdom - Collins Aerospace

Collins Aerospace
Collins Aerospace
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Date Posted:


Country:

United Kingdom


Location:

Goodrich Control Systems, The Radleys, Marston Green, Birmingham, B33 0HZ


Position Role Type:

Unspecified


Power & Controls:

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying.

Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers.

We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight


Title:
Customer Support Representative

Location:
Marston Green, Birmingham

Reporting Manager:
MRO Commercial Manager

Objective


To administratively support the Commercial processes in the broadest sense of the word, and process/complete daily transactional requirements linked to each unit receipted into the business.


Key Roles and Responsibilities

Duties include but are not limited to:

  • Review of customer purchase orders;
  • SAP Data Entry;
  • Contract Review execution;
  • OTD Management and Exchanges;
  • Generation of customer Pricing and Quotation;
  • Invoicing of customer orders;
  • Administrative transactions relating to the above activities;
  • Resolution of queries relating to the above activities;
  • Processing of credit and debit notes where required.

Required Skills and Experience

  • Experience in a customer facing role.
  • Administrative accuracy and efficiency.
  • Experience dealing with customer purchase orders and/or contracts.
  • Attention to detail.
  • Proactive approach to work.
  • Ability to work within a team.
  • Strong communication skills both written and verbal.
  • Experience with certificates and customer requirements, general regulations of military and civil authorities.
  • Understanding of general import and export regulations for EU and US, Texport.
  • Proficient with computer systems such as, SAP, Word, Excel.
  • Understanding of compliance with quality policies as contained in procedures and quality manuals.
  • Understanding of orderbook management (desirable).

_ Raytheon Technologies is An Equal __Opportunity/Affirmative_
_ Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._

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