Customer Support Administrator - Colchester, United Kingdom - SVC Solutions
Description
Job Role:
Customer Support Administrator
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Salary:
£22,000 with generous bonus
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Location:Colchester, CO1
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Hours:Monday to Friday, 9.00am to 5.30pm
We are looking for a Customer Services Administrator to join our client's fast growing team.
Duties and Responsibilities
- Logging tasks on our system and assigning to a contractor in a timely manner.
- Gaining updates from our contractors, on all open tasks strategically.
- Providing updates on open tasks on a daily basis to the client and key stakeholders.
- Updating our systems to ensure complete transparency throughout our business.
- Working closely with the Account Manager and Project Managers to ensure a oneteam approach to management of all maintenance issues.
- Raising purchase orders for approved works.
- Create quotations on our system and distribute to the relevant person in order to gain approval.
Skills and Abilities
- Develop good and effective relationships with all aspects of the business internally and externally.
- Excellent planning and organisational skills.
- Excellent written and oral communication skills.
- Ability to work independently or as part of a team.
- Excellent attendance and time keeping record.
- Attention to detail.
- Professional telephone manner.
- A positive and resilient attitude with a high level of selfmotivation.
Knowledge and Experience
- Excellent working knowledge of IT systems.
- Previous administration experience.
- Previous experience working within property of facilities management environment is desirable.
INDHIGH
Job Type:
Permanent
Salary:
£22,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Colchester: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
- administration: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
One location
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