Senior Admin Officer - Dunfermline, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Dunfermline, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a highly experienced Administrator, with excellent IT skills and naturally good at juggling multiple tasks at one time?

Do you enjoy a fast paced environment where you'll work closely with your colleagues to ensure service level are met?

Inverkeithing, Monday - Friday full-time, permanent

Free parking, progression opportunities, competitive salary, collaborative and friendly office environment where your ideas will be listened to and appreciated

Day to day in this Administrator role you'll:

Provide PA duties: coordinating meetings, diary management and minute taking
Taking inbound calls from customers in relation to maintenance and breakdown requests
Troubleshooting and investigating issues, updating the systems accordingly and actioning as required
Booking out engineers to attend both routine maintenance and emergency appointments
Ensuring vulnerable customers are prioritised and high levels of customer service are provided at all times
Updating open jobs based on feedback provided by engineers
Ordering parts, liaising with engineers on parts to ensure repairs can be carried out effectively and within required timeframes
Dealing with new customer requests, arrange appointments and setting up new customer accounts
Invoicing
Data management and analysing
Internal auditing, ensuring compliance standards

Do you have what it takes?

Excellent communication and customer service skills
Ability to work in a fast paced environment
High attention to detail
Knowledge of ISO 9001:2015 would be advantageous
Excellent IT skills: Microsoft Office as well as previous experience with a CRM system