L & Od Coordinator - London, United Kingdom - British Red Cross

British Red Cross

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

L&OD Coordinator

Location:
UK

Contract type:
Permanent

Hours: 35 hours per week

Salary:
£22,781 to

£26,636 per annum

Purpose of the role
The role holder will carry out the day-to-day processes related to our Learning Management System (LMS). They will be responsible for providing an excellent level of service and support to all of our colleagues whether they use the system to deliver or access learning

Main responsibilities
Learning Management

Work with key stakeholders to plan and schedule facilitated sessions making sure that all of the admin Learning Platform processes are adhered to and that all pre and post session resources are available to tutors and/ or delegates.
Follow the course review process to decide if sessions should go ahead based on a number of contributing factors and ensuring efficient tutor coverage and course occupancy balance
Review young people's risk assessments and delegate's specific needs, making arrangements as appropriate.
Process basic platform configuration tasks such as creating or editing playlists, curriculums, communities etc.
Administer the LMS comms requests
Manage costs within set parameters including venue hire, travel and accommodation as and when required.

Learner Support

Deliver a high standard of customer service by responding to Learner enquiries and technical queries resolving issues and escalating appropriately as required.
Lead on demo sessions of the learning platform to promote learning selfserve and engagement
When agreed to take courses off self

- serve booking, providing the necessary admin support.

System performance

Produce basic reports and analyse data and insights to inform decisions to enhance the effectiveness of the system and identify issues and trends
Maintain systems and database integrity by adhering to processes and ensuring accurate data entry
Identify data issues and trends, escalating, troubleshooting and resolving as required

Project support

Maintain planning documents, ensuring that actions, timescales and deadlines are clear
Highlight risks and issues for effective delivery and support the creation of mitigating strategies
Work within existing communication channels to ensure relevant information disseminated to all stakeholders, enhancing existing channels where necessary
Identify, collect, develop and share good practice case studies across the organisation as required

Personal development

Ensure ongoing personal development to maintain own skills, support the team and the learning of others
Build internal and external networks and keep abreast of the external world in respect of learning

Team Member

Actively participates in meetings
Works and behaves in accordance with all BRC policies and procedures
Supports other team members
Upholds the Fundamental Principles of the International Red Cross and Red Crescent Movement

It's simple:
people make the British Red Cross.

At the British Red Cross we care about our people.

We understand that our workforce is central to both helping people in crisis, and maintaining our reputation as one of the most trusted charities in the UK.

The People & Learning Directorate team work across the organisation; recruiting, developing, and retaining our people.

Even though we can get a little busy, we're a diverse group who like to have fun, and we take great satisfaction in being able to play our part in helping make the British Red Cross what it is today.

We offer a wide range of staff benefits, including:36 days holiday (inclusive of bank holidays) per annum - pro rata for part time staff
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy
Discounts from a range of online and high street retailers

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.

From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK.

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross.

We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment