Radiology Appointments Clerk - Prescot, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust
2 weeks ago
Description
Do you want to be part of our very friendly, hard-working and forward thinking Appointments Team? If yes - a vacancy has arisen in this area of the Radiology Department.
The department provides a 7 day imaging service, and therefore the post will include evening, weekend and bank holiday duties on a rotational basis.
Applicants should be hard working, enthusiastic and well-motivated with good organisational and communication skills.
The post holder will be expected to cover the duties of other clerical staff in the Radiology department during times of sickness absence or annual leave.
From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
CARE that is evidence based, high quality and compassionate
SAFETY that is of the highest standards
COMMUNICATION that is open, inclusive and respectful
SYSTEMS that are efficient, patient centred and reliable
PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
Trust rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
KEY DUTIES
Make appointments following appropriate imaging services pathways.
Register patients on relevant Trust Information System or update details if patient already registered.
Enter referrals promptly onto computerised Radiology Information System using waiting list coding.
Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers.
Send out partial/full booking letters as appropriate.
Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
When the patient is in contact with the appointment office:
Ask the appropriate clinical questions to assess appropriate preparation and time slot
Discuss with the patient a mutually convenient date and time
Book the appointment on the Radiology Information System
Send an appointment letter, appropriate literature and preparation to the patient.
Arrange appointments for inpatient referrals:
Book appointment on the Radiology Information System
Liaise with the ward to arrange patient preparation and mode of transport
Access ADT to locate patient
Book porter on the Radiology Information System
General Telephone enquiries relating to patient requests to re-arrange or cancel appointments.
File referrals in date order once booking is complete.
Filing and housekeeping of all paper and electronic documentation.
Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff.
Ensure that all diagnostic targets are met.
Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff.
Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved.
Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection.
Adhere to all aspects of Patient Access Policy
Liaise with consultants, wards, secretaries and other departments.
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