Reservations Coordinator - Windsor and Maidenhead, United Kingdom - ComXo

ComXo

Verified Company

Windsor and Maidenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you like delivering a first class customer experience? Are you comfortable with dealing with scheduling and room booking which can be complex? If so, we'd like to talk to you.

ComXo are the leading UK provider of global switchboard support services and are the voice of 200 plus professional services firms across the city of London and beyond.

At our core we value Politeness, Professionalism, Proficiency and Personality.

We are looking for individuals who are looking to deliver a first-class client experience to our client in response to our client's scheduling and room booking queries - as one of our Reservation Coordinators.

You will be responsible for taking inbound calls, using your knowledge of our client to anticipate their needs, whilst navigating our systems to ensure you can deal with their booking enquiry.

You will have a high level of attention to detail to deal with these enquiries ensuring that should they be more complex you will be able to respond to them afterwards that you have completed all requirements.

With prior experience of scheduling or bookings, ideally from a service desk or support background.

You will have exceptional verbal and written communication skills, and a warm and friendly telephone manner, you will also be able to hold a conversation with our clients whilst you are also navigating our systems.

Strong organisational skills are an essential requirement for this role, as the ability to do what you say you are going to do.

*Room Bookings: - Assist callers with Reservation requests: booking; amending and cancellation of Rooms.

Possess an in depth knowledge on the services and understanding of the booking process.
Regularly reviewing our Knowledge base to ensure processes and FAQS are up to date and relevant.
Possess excellent listening; problem solving and decisionmaking skills in order to achieve a valued outcome for the Caller; Client and ComXo.

*What we are looking for:

Previous experience in a reception, food, customer service, reservations or booking role is preferred but not essential.
Someone who is happy to work on their own and within a team
A confident, clear and professional telephone manner

What is most important is your 'can do' attitude and passion to go above and beyond to deliver a first-class service to our clients, and in return we will provide great benefits and invest time in developing you along your career.

Flexi hours - 07:00-19:00