Administrator - Gloucester, United Kingdom - Newmedica

Newmedica

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.

Our aim to make a positive difference to people's lives through better sight and eye healthcare.

We have an exciting opportunity that has arisen in our Gloucester service for an enthusiastic and committed Administrator to join the team, to help us continue to deliver outstanding care to our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists.

We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

What are we offering you?

A salary of £20,400
A company bonus of up to 10%, based on company performance and personal objectives
25 days annual leave plus bank holidays
A company pension scheme
40 hours per week, worked over five days per week
Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover of 3 x salary, and an opportunity to sign up to a taxfree cycle to work scheme.
An environment where your learning and development is supported through a range of various learning tools and courses.
Working with a friendly multidisciplinary team passionate about improving the lives of our patients

Why should you join Newmedica?
Newmedica Gloucester is one of the original services in the Newmedica family, having been established since August 2017.

Our purpose-built eye health clinic and surgical centre, plus two additional clinical sites provide the latest eye health services to our growing patient population.

To find out more about us please visit our website by clicking here.

What will the role involve?

Booking patient appointments, ensuring that clinics are full.
Make reminder calls to patients in a timely manner prior to their appointment.
Ensure that all clinic correspondence is sent out in a timely and accurate manner.
Ensure faxes are received by GPs.
Acting as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.
Action all clinic cancellations accordingly as instructed.
Book new and follow up appointment for outpatients and theatre.
Create and manage the medical record files and system for patient appointments, including ensuring files are stored and archived correctly.
Maintaining a positive relationship with internal or external staff at every interaction.
Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process.

What skills and experience do I need for the role?

Strong administrator who can understand and deliver within a complex working environment.
Good organisation skills and the ability to multitask.
Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
Outstanding telephone manner with the ability to adapt approach to different situations.
Excellent verbal and written communication skills.
Committed to delivery of consistently high standards of administration.
Ability to work as directed and selfdirect utilising own initiative
Strong teamwork.
Enjoys the routine and rhythm of a process driven environment.
Comfortable making a significant contribution in a small team.
Able to balance working independently with appropriate escalation.
Committed to delivery of consistently high standards of testing and administration.

Newmedica is a 7 day a week service and flexibility around weekend working is required.
**Would you like to know more?