Support Worker - Sunderland, United Kingdom - Sunderland Care and Support

Description

Job Title:

Support Worker


Company Role Profile:

PC1/1.5


Grade:
1/2


Responsible to:

Team Leader


Purpose of Role

To provide and promote person-centred care and support to vulnerable customers including people who have a range of mental health needs, learning and physical disabilities, behaviours that might challenge and require differing levels of support; to meet a range of complex social and health needs.

To work effectively as part of a team, undertaking tasks as detailed within a person's care plan, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including: intimate personal care, practical tasks, appropriate communication and community involvement.

Contributes to care plans and support planning and supports the communication process with families and health and social care professionals.

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Practical Assistance
**In line with the agreed Care and Support plan: - **-
Encourage and support people to be independent and to exercise choice and control over the support they receive
:

• Use appropriate language and support customers to communicate in their preferred way

For example:
- communication passport,
- makaton,

• BSL sign language,

- accessible information. Maximise the independence and functional ability of customers to enhance their quality of life, and develop and maintain life skills


For example:

• Encourage customers to participate in a program of recreational and social activities.
• Assist customer's to develop or relearn basic life skills
• Assist and support customers in maintaining links with their friends and other groups in the community.
• Support customers, where appropriate, on outings including accompanying to hospital for appointments at times when emergency hospital treatment is required
• Travel training for customers
• Demonstrating/coaching and communicating any additional aids e.g cutlery/crockery to assist eating and drinking.
• Carry out an enabling role in line with the agreed care plan in order to maximise the independence of the person
• Deal with immediate emergency situations in accordance with prescribed procedures
  Encourage and support community involvement, ensuring people gain fair access and maximum benefit from all available services, community facilities and resources

:

• Provide assistance and support with household and domestic tasks, e.g. laundry, shopping, cleaning, and Support customers with financial transactions such as paying bills, to manage their finances and personal affects.

-
Personal Assistance
Provide appropriate, intimate personal care, which respects the privacy and dignity of the person, for people with a wide range of illnesses and disabilities, when required

For example:

• To assist customers with getting up in the morning, dressing, undressing, washing, bathing, shaving, eating and drinking, and using the toilet.
• To help customers with mobility problems and other physical disabilities, including continence management and help in the use and care of aids and personal equipment.
• To help care for/support customers who are at the end of their life.

-
Safeguard people's human rights at all times and ensure that the care and support provided, protects people and ensures their safety and well-being
:

• Work as part of a team, to provide practical, emotional and flexible care and support, geared to the needs and goals of the individual, as identified within their Care Plan.
• Support people with the administration of their medication in line with SCAS policy and procedures.
• Provide personal care to prescribed quality, safety and hygiene standards to meet demands of daily living in line with the care plan, following guidance and training

For example:

• Peg feed,

- stoma care,
- catheter care,
- simple dressings Undertake Health Related tasks as directed by appropriate health service staff

• Use and operate a range of tools and equipment associated with the provision of care and support to vulnerable customers

For example:
- hoist,
- bath aids,
- wheelchairs
Work with other professionals to ensure the health, safety and comfort of customers and to maximise their potential to be independent
:

• Respect people's culture, beliefs and preferences in all aspects of their daily life and within the care service that is delivered.

For example:
Menu planning and food preparation, personal care routines and religious practices.
-
Planning requirement
Record information into care plans:

• Work to individual Care Plans, ensuring the persons requirements are reported to the appropriate person or service in a timely manner
• Ensure customer needs are reviewed and managed
• Engage with mutiagency /partners to provide an integrated service to customers and to ensure any planned interventions are managed in an effective manner.
• Records and Reports

Respect people's right t