Service Delivery Team Leader - Tiverton, United Kingdom - FirstGroup

FirstGroup

Verified Company

Tiverton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services.

With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for customers.

Together, we will revalue rail as a very special way to travel.

About the team?
You will be part of a diverse team, who are passionate about delivering for our customers. They work together, using their varied skill-set, to resolve customer issues and ensure the best possible experience for our passengers

About the job?

As a Service Delivery Team Leader at Tiverton Parkway, you will be responsible for ensuring that trains are dispatched in a safe and timely manner.

You will be part of a diverse team, who are passionate about delivering for our customers.

They work together, using their varied skill-set, to resolve customer issues and ensure the best possible experience for our passengers.

You will also sell tickets from the ticket office window and sell a wide range of tickets.

Your main responsibilities will be:

Leading and coordinating station staff to deliver the highest standards of customer service and safety at the station
Providing the highest levels of customer service and being proactive to customer needs
Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
Selling a wide range of tickets.
Providing information and assistance to customers
Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
Maintaining a safe, pleasant and clean station environment
Ensuring customer security by maintaining a strong visibility within the station

You'll need to be:

Able to delivery exceptional front line customer service
Able to demonstrate the ability to lead front line customer service
A Selfstarter with a can do attitude
Confident when decision making
Able to remain calm yet directive in a crisis
Able to work to strict procedures

As a minimum you'll need to have:

Evidence of directly working within a team
Evidence of numerical ability
Strong verbal and written communication skills
The ability to remain calm yet directive in a crisis

About the location?
Tiverton Parkway is a commuter station that has seen a rise in leisure travellers.

Working Pattern?
This is a part-time role working 21 hours over 3 days. This role involves shift working, including weekends and bank holidays.

Additional Information?
As part of the recruitment process, you may be required to undertake an ability test. A competency based interview will be required for those short listed.

The Reward?

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

Ref:022178

Company:
Great Western Railway (GWR)

Website Skillset:
Customer Service

Contract Type:
Fixed Term - Part Time

Contracted Hours:21

Location:
Tiverton Parkway

If temporary, length of contract:12 months

Closing Date:14 August 2023