Administrator for The Integrated Discharge Service - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an organised administrator to join our busy Integrated Discharge Service. You would be joining a dynamic patient-centred team, providing an excellent service to our patients and ward colleagues.

Working within a supportive and friendly environment, you will be encouraged to participate and share learning with colleagues across the team.

Administrators in the IDS will support the effective administrative functions of the IDS relating to all aspects of patient's discharge from hospital.

We require an experienced administrator to support the busy Integrated Discharge Service at the Bristol site of University Hospitals Bristol and Weston NHS Foundation Trust.

The role entails a wide range of administrative responsibilities for a busy department.

Act as a first point of assistance for both internal and external enquiries.
Greet visitors to the office in a professional manner, ensuring that any issues are either responded to or passed to an appropriate person.
Ensure telephones are answered promptly and within agreed KPIs; answering queries or putting callers through to the relevant member of the team.
Managing difficult conversations over the phone in a professional manner, in keeping with the trust values.
Make appointments and arrange meetings as requested by the Manager and / or IDS.
Liaise with both internal and external agencies, make appointments, book meetings and appropriate venues.
Review MDT meeting requests and set up relevant meetings according to the publicised policy.
Take and transcribe minutes of formal meetings to a high professional standard as requested by the Office Manager and/or IDS.
Type letters, minutes and reports along with general correspondence, using the appropriate administrative practice and within agreed local KPIs.
Input, search, review and retrieve data on a variety of systems including UHBW, Bristol City Council and Sirona Care and Health within agreed KPIs.
Maintain and update various spreadsheets relating to patient discharges for the team

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.