Ecommerce Executive - Brentford, United Kingdom - Cineworld Group Plc

Cineworld Group Plc
Cineworld Group Plc
Verified Company
Brentford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Ecommerce Executive:

Location

Brentford


Business Area:
Office & Field Based


Job type:
Full Time Contract


Job ref:
062038


Published:
about 4 hours ago


JOB TITLE:
Ecommerce Executive





DEPARTMENT:
Digital Experience

LOCATION:
Cineworld Group office in Brentford


JOB PURPOSE:

Drive ecommerce revenue and its share of the company business by improving and enhancing the digital customer journey and their overall digital experience.


KEY RESPONSIBILITIES:


  • Drive ecommerce KPIs like organic traffic/downloads, conversion, frequency and revenue in collaboration with Marketing, Commercial, IT and other teams
  • Monitor and analyse the performance of the Cineworld websites and mobile apps to identify pain points in the user journey, trends and growth opportunities
  • Work with Customer Support and Cinema teams to collect and analyse customer feedback, supporting the resolution of issues related to the Cineworld digital platforms.
  • Carry out regular competitor monitoring and benchmark, and keep abreast of ecommerce developments and trends
  • Manage the demand process from Marketing, Operations, Commercial and other business stakeholders and collate a backlog of requirements for fixes and new features
  • Collaborate with the Digital Products team on the backlog prior to development. Test features and fixes delivered in test and production environment.
  • Support other departmental functions (content management, CRM communications) as needed
  • Assist with the organization's digital transformation efforts.
  • Other adhoc work as required by the line manager.

ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE:

Technical knowledge and experience

  • Working knowledge of Ecommerce
  • Experience in developing and improving customer digtal journeys
  • Experience with largescale B2C transactional websites and mobile apps is highly advantageous.
  • Strong analytical and commercial mindset able to take insights from analytics platforms and report, present and propose actions.
  • Understanding of techniques to drive traffic generation, conversion, acquisition & optimisation
  • Proficient in Google Analytics, GTM, SEO
  • Proficiency in GA4 and Crazy Egg advantageous

Behaviours

Working together

  • Excellent communicator who is confident presenting opportunities and issues to groups
  • Hands on approach and willing to pitch in when needed
  • Passionate about ecommerce with the ability to articulate best practice across a range of devices
  • Enthusiastic and well organised selfstarter, with strong attention to detail
  • Excellent time management & prioritisation skills
  • Team player who is willing to collaborate

Thinking it through

  • Detail focused
  • Flexible in approach and keen to learn and grow in the role

Being action focused

  • Proactive and solutionorientated
  • Ability to work in a fastpaced environment, working to tight deadlines and willingness to go beyond the call of duty

Making an impact

  • A fluent English speaker
  • Strong stakeholder engagement skills with the ability to work well across junior & senior teams
  • Highly resultsdriven and commercially aware to ensure all activity can be measured for its ROI
  • Enthusiastic and confident with a high degree of professional integrity
More jobs from Cineworld Group Plc
See all jobs of Cineworld Group Plc