Business Adviser - New Works, United Kingdom - Virgin Money

Virgin Money

Verified Company

New Works, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Business Banking

Salary:
£20,000 - £23,200per annum DOE

Location:
Remote - Remote work from anywhere within the UK

Contract Type:
Permanent

Why A Life More Virgin?

We want to make sure you have the time and tools to focus on your life, however you choose to live it.

With fairness and flexibility at the heart of our approach, it will allow you to focus on the things that matter to you most, as we break the habits ofa corporate lifetime by putting our trust in you.

Here's what it means for YOU:

38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)?
Five extra paid wellbeing days per year?
A 35hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
Ability to work anywhere in the UK? (where the role allows)

And, you get these Red Hot Rewards from day one
We are searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you

We are looking for highly motivated individuals to provide a best in class, tailored made experience to our small business customers.

But don't worry, we will coach, support and encourage you to develop the skills you need.

?Here's what you'll be doing

Providing a fantastic customer experience, you will be the first point of contact for prospective and existing customers.
Providing professional and personable service for customers at all times, taking ownership of queries and requests.
Having meaningful conversations with our customers, you will identify their needs and introduce the right products and services that will benefit them.
Contributing to the team's overall business objectives, in particular supporting and educating our customers on our digital proposition.
Maintaining and demonstrating high degrees of data quality and accuracy.
Ensuring all policies, procedures and FCA banking regulations are always adhered to.

? There are a few essentials you need to bring

A genuine passion for customer service and willingness to go the extra mile in order to ensure a brilliant customer experience
Good organisational and administrative skills, ensuring all tasks are complete within required timescales
Strong verbal and written communication skills
A desire to continually broaden your knowledge and share best practices with your team
Ability to understand and follow policies and procedures to ensure we keep the Bank and our customers safe

It's a bonus, but not essential if you have

Previous financial and/or call centre experience.

We really need you to have the skills and experience listed in the "There are a few essentials you need to bring" section above, but the rest is just our wish list, so please don't let that put you off applying, we'd love to hear from you

Inclusion at Virgin Money
**Now the legal bit
**Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.