Credit Hire Claims Handler - Tonbridge, United Kingdom - Multi Trades Recruitment Limited

Multi Trades Recruitment Limited

Verified Company

Tonbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi-Trades Recruitment is looking for an Credit Hire Claims Handler for a well-established company in TONBRIDGE.

About you:

Excellent verbal and written communication skills with proven negotiation skills
Capability to vary the approach
Ability to prioritize; recognise the importance and urgency to work to tight deadlines
Accuracy and attention to detail
Ability to take on increased ownership and responsibility when necessary
The ability to work individually and proactively, as well as part of a team
Ability to undertake and embrace new tasks/roles as required
Helpfulness and a passion for customer service
High energy levels
Positive approach
Team player
Drive and enthusiasm for meeting targets
Empathy and understanding
Confidence & a professional attitude
Over 3 years of credit hire claims handling experience with at least 5 years in a motor claimsrelated role
Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA guidelines
Secondary education or equivalent with demonstrable ability in numeracy skills and written English

About the job:

Monday-Friday (40 hours per week)
Salary: £28,000
Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of thirdparty claims.
Ensure a relevant level of technical understanding with continuous development and learning.
Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes
Manage all aspects of thirdparty vehicle damage and thirdparty property damage claims presented by a third party directly or via solicitors, insurers, and accident management companies
Offer Trinity intervention services to nonfault third parties where appropriate
Handle all aspects of credit hire claims as a Non-ABI GTA Insurer
Assess cases for prospects of success at litigation
Assess complex files i.e. liability, high value, etc for prospects of success
Spot insurer, handling agent and defendant solicitors' trends and tactics to assist in the departmental handling of thirdparty claims
Ensure collective targets are attained, specifically in relation to controlling indemnity spend
Provide excellent customer service
Develop organizational and time management skills
Manage own workload including hitting KPIs with PH and nonPH communication
Deliver worldclass service under the guidance of Trinity
Plan and execute strategic initiatives to agreed timelines
Drive, develop, monitor, and train yourself to perform at the best of your abilities.
Undertake any individual or team task or activity reasonably requested and in line with the company values
Start: Subject to interview

**To get more information about this role please CALL Josh 9 am-5 pm on Weekdays or TEXT any other time on