Customer Services Officer - North London, United Kingdom - Colbern Limited
Description
NCD
Customer Services Officer
Islington
Contract
£17.76 per hour
Our client is looking for an experienced Customer Services Officer.
These roles are 100% office based; front facing in the customer service centres (this could be in the North - South or Central Islington locations on a rota system).
Contact Islington provides excellent customer service dealing with enquiries and issues
end to end within a Contact Centre and face to face environment. In line with the 'One
Islington' vision and using award-winning technology, Contact Islington is able to bring a
seamless range of services and public information to Islington's diverse communities. Over
the coming years more services will be made available through all delivery channels via
Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all we do.
To deal face to face with difficult situations and enquiries, including unresolved
enquiries referred from other agents, demonstrating specialisation skills.
- Proficiency in using all management and information systems and to keep up to date on
- Acquiring an indepth knowledge of Council services and contact centre technology and
- To multitask and cover all agent roles within the Service.
- Deputise for Team Manager
GENERAL
- To be flexible and responsive to the requirements of Contact Islington, providing cover,
- To use and assist others in the use of information technology systems to carry out
- To achieve agreed service outcomes and outputs, and personal appraisal targets, as
- To undertake training and constructively take part in meetings, supervision, seminars
development of the post and post holder.
- The post holder is expected to be committed to the Council's core values of public
way they carry out their duties.
The first part of our recruitment process is to send your CV.
Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.
Colbern Limited along with our clients are an equal opportunities employer.More jobs from Colbern Limited
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