Head of Infrastructure and Service - London, United Kingdom - Bank of England

Bank of England

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Infrastructure and Service

-

(

008371

)

Primary Location UK-ENG-London

Job Information Technology

Organisation ENTERPRISE, ARCHITECTURE AND INNOVATION

Job Posting 23-Aug-2023, 6:18:54 AM

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people.

The Bank of England is a diverse organisation.

Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.

Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of rise of fintech and regtech. A core organisational strength, with our people at our centre, Technology enable the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team that's constantly evolving, just like our industry.
We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a strong sense of community and wellbeing, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.

The Head of Service and Infrastructure is part of the Bank's Technology Leadership Team and reports directly into the Chief Information Officer.

You are accountable for designing and delivering resilient and efficient Technology foundations for the Bank, with budgetary responsibility for your division.

You set and deliver the strategy for Infrastructure and Service and inspire and motivate your teams to drive quality outcomes.

You lead a team of operational, service, infrastructure and digital workplace specialists to ensure Technology solutions are always working as designed to support the Bank's mission.

As a member of the Technology Leadership Team, you are individually and collectively accountable for the performance of Technology in service to the Bank.

Primary accountabilities:

Development and running of all the Bank's underlying technical platforms

You ensure data centres are managed and supported effectively.
You provision and support end user computing, including digital workplace services.
You are accountable for the management and resolution of technical issues, risks, audit and compliance obligations, and ensure appropriate mitigation plans are in place and delivered.
You drive the approach and roadmap for addressing obsolescence in partnership with colleagues across the Technology Directorate.

Service management

You are accountable for the full Technology service management lifecycle from strategy through design, transition and operation into continuous improvement.
You are accountable for ensuring appropriate service level targets are set, performance is monitored, and for driving remedial action when necessary.
You are accountable for the effective delivery of all Technology service management processes including incident and problem management, release management, configuration management and asset management.
You ensure support for Bank staff to adopt enterprise Technology services and manage change.
You are accountable for ensuring proportionate disaster recovery plans are agreed and in place for each service and regularly tested as appropriate for its business criticality.
You re accountable for the professional and effective management of Suppliers and Vendors that support the Bank Technology Infrastructure, and delivery of Service
You are accountable for 24/7 Service management and Operations
You are the Duty manager for Service in Critical Incidents (following the Bank Critical Incident Management Framework)

Establishment of new foundational platforms

You are accountable for the delivery of new solutions from the beginning of the lifecycle to ensure they will be fit for operational purposes.
You are accountable for the design and build of both the infrastructure and code which creates and governs new foundational platforms to ensure their maintenance and ongoing development.

Maturity and compliance

You ensure teams in your Division define and use appropriate standards, review processes and quality metrics for their work.
You drive the benchmarking and continuous improvement of processes, tooling and behaviours in the Infrastructure and Service Division against the Information Technology Infrastructure Library (ITIL) framework, in partnership with the ITIL Lead.

Professional leadership