Trade & Working Capital Operations - Branch Support - Bournemouth, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Bournemouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

You will work as a Product Specialist to support the day-to-day activities required in processing documents for payment on behalf of CIB Operations, Wholesale Payments, EMEA Trade and Working Capital Operations

You will be responsible for all Branch Support activities ensuring professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues.

You should have a 'can do' attitude with a flexible approach and using own initiative in providing solutions for all clients.

You will be working with the team to ensure all processes are adhered to providing quality output without errors and escalate any known or potential issues that may impact the team or operations.

Job responsibilities:

Supporting team members to maintain the best mix of skills and experience to meet the existing and future goals within Trade & Working Capital Operations.
To manage overall activity including communication of individual performance goals and performance management, enabling the opportunity for growth and development.
To maintain oversight and guidance on all operational procedures and operational workflows including end of day administration to maintain operational consistency.
To deliver on departmental initiatives/goals, projects and ongoing activity, keeping management and colleagues properly informed of status progress, successes and issues.
To identify gaps and opportunities for improvement, generating new and innovative approaches to daily tasks.
To analyse, prioritize, recommend and implement alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate.
To maintain a clientfocused approach, working towards increasing utilisation of services, products and workflows through knowledge of business practices.

Required qualifications, capabilities, and skills:

Strong written and spoken English skills
Excellent interpersonal skills, good attitude and strong communication
Able to demonstrate good decisionmaking and accountability
Excellent time management and organizational skills
Able to demonstrate an excellent knowledge of Trade Services Branch Support environment is essential
Ability to work and perform well in a highpressure environment
Excellent understanding of mail, courier and tracking technologies, platforms and software

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.