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IT Service Desk Apprentice - Wakefield, United Kingdom - QA Apprenticeships

QA Apprenticeships

Verified Company

Wakefield, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PLEASE NOTE

About YPO:

YPO is one of the leading public sector procurement organisations in the UK.

Based in Wakefield they supply around 30,000 products and over 100 services to their customers, providing anything from pens and paper to electricity, energy, and insurance.

A not-for-profit organisation, they're owned by 13 local authorities which makes them extremely proud of their public sector roots.

Overview:

You will be working towards a Level 3 Information Communications Technician qualification, support technician route.

Working in a lively office environment as part of a team, the IT Apprentice provides technical support to the whole business in a range of activities such as supporting the IT helpdesk.

In this role you will be working on improvement activities, therefore you should have the ability to think creatively to solve problems, with an aptitude for understanding processes and investigating technical IT issues.

Your apprenticeship will last 2 years and will include both nationally recognised qualifications and on-the-job training.

Primary Responsibilities:

Answer incoming calls, support staff with computer and software issues as and when they occur
Assist in providing general IT firstline technical support e.g. replace printer consumables, undertake repairs to hardware and accessories, arrange the collection and delivery of repairable items which are under a support contract
Record and resolve faults wherever possible, seeking external help where necessary
Update lists, processes, checklists, and databases efficiently
Deliver and set up IT and media equipment and support technologies, including the installation and configuration of all PC workstations and associated software packages
Maintain, clean, and service equipment, performing computer updates and replacements as directed
Provide reception cover, speaking with customers, suppliers and visitors both face to face and over the phone, dealing with inquiries in a friendly and professional manner ensuring a high level of customer service is delivered
Be actively involved in YPO's continuous improvement process, especially the ongoing introduction of best practice policies and procedures
Learn to contribute to the work of the team in the delivery of projects
Work cocooperatively as part of a team to ensure that the department operates consistently and effectively
Keep up to date with information, training, and development opportunities appropriate to maintaining and developing professional service standards
Ensure that services are delivered in line with relevant legislation, YPO objectives, and policies including those relating to Equality and Diversity, Customer Care and Health, and Safety
Undertake such other duties as may be required from time to time that reasonably fall within the scope and grade of the post

Desirable Knowledge, Skills, and Experience:

Technical skills in the use and support of computer systems
Any parttime or voluntary employment such as shop work or support in a clerical position
Experience of participation in school/college extracurricular activities
Experience of working in a team, e.g. sports clubs, hobbies or school project work

Essential Knowledge, Skills, and Experience:

A good understanding of the work and skills required of an IT Technician
A good working knowledge of Windows and the ability to use MS Office 365 products
Customer focused with good communication skills
Selfmotivated with the ability to prioritise tasks in order to achieve targets
Ability to work independently and as part of a team
An effective problem solver with an aptitude for understanding processes and investigating technical IT issues
Excellent attention to detail with analytical and judgment abilities

Key Benefits of this Role & YPO:

Local Government Pension Scheme
An extremely generous holiday package: minimum 23 days annual leave per year + 8 statutory holidays + 3 discretionary closedown days
Flexi scheme and flexible working arrangements
Member of the Institute of Customer Service
Public sector organisation that operates very commercially
A strong family feel
Subsidised canteen
Family friendly policies
Extensive offer of employee benefits including Cycle2Work, CSSC Membership, Discounted Travel Cards and many more

Entry requirements:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

For more information please visit the UK ENIC website.

Working week:

37 hours per week.

Important information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have