Implementation Team Leader - East Kilbride, United Kingdom - Eureka Solutions

Eureka Solutions
Eureka Solutions
Verified Company
East Kilbride, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Implementation Team Leader
About Eureka Solutions


Eureka Solutions successfully implement business systems to ensure our clients have the information they need in order to run their business more profitably.

With over 18 awards distinguishing our technical expertise and outstanding customer service, our team have the perfect blend of knowledge and experience to provide our clients with an exceptional business system implementation.


  • Overall Goal of Role_


Deliver an efficient implementation service for the NetSuite side of the business that maximises customer revenue from our available resources and provides a best-in-class, customer-focused service to new and existing Eureka customers.

Ensure that all staff can work at their full potential through a structured program of training and mentoring.

  • KPIs_
  • NetSuite Chargeable Days per Month
  • Customer Project Satisfaction
  • Training of team to meet business objectives
  • Responsibilities_
  • Maximise the number of chargeable days per month to hit KPIs ensuring that each team member is utilised efficiently every day
  • Using knowledge of the order book, plan and implement the profile of resource needed to deliver an efficient service that meets company growth and customer service objectives
  • Execute an ongoing individual training plan for each member of staff that maximises their contribution in line with business and customer service objectives
  • Implement an efficient project delivery methodology that ensures projects are completed on time, within budget and to the customer's satisfaction
  • Ensure the implementation process is structured, repeatable and consistent, and that learnings from customer issues are used to improve the underlying process
  • Implement a customer feedback process that assesses customer's experience of the implementation process and captures any recommendations for improvement
  • Input to the product team on customerrequested features and functionality
  • Work with the project management team to assign project resource for successful delivery of each project
  • Assist sales in any presales requirements for the SuiteSuccess methodology
  • Work in conjunction with the development and support teams to manage the needs of customers
  • Manage any customer issues related to the implementation delivery of the project
  • Perform staff reviews of staff reporting to the role
  • Managing the holiday requests of staff reporting to the role
  • Attend and present at monthly team leader meetings

Job Types:
Full-time, Permanent, Graduate


Salary:
From £65,000.00 per year


Benefits:


  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • East Kilbride,

South Lanarkshire:
reliably commute or plan to relocate before starting work (required)


Experience:


  • Implementation: 2 years (preferred)

Work Location:
In person
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