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Customer Care Motor Claims Handler - Witham, United Kingdom - CKB Recruitment

CKB Recruitment

Verified Company

Witham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Formed in 2021, our client is passionate about their business and that extends to investing in the right people, technology, and processes to ensure they provide the best strategic outcome, for whichever service they provide.

Avoiding cost leakage for their clients, is at the heart of their service.

They are happy to advise and help their clients navigate the ever-changing claims and legal landscape, to ensure consistently optimal results.

They now have a brand-new opening for someone with some customer service or office-based experience to join them as a Customer Care Claims Handler

They are looking for people with excellent customer service, response, and resolution skills, who will engage with their customers in a respectful way.

You will be working in their First Notification of Loss and Customer Care team to ensure the delivery of excellent customer service and claim handling service.

This is a fantastic role to enhance your career within the Insurance sector. Located in Witham, Essex with fantastic transport links and very close to shops.

What you will be doing:

To provide a professional and proactive response in assessing customer claims in line with policy and procedure
Providing an empathetic service to clients who have been involved in road traffic incidents.
Liaise with external companies and internal departments in a timely and professional manner to effectively process the customers claim.
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
Handle First Notification of Loss (FNOL) calls, entering relevant claims details.
To monitor and manage claims ensuring all services are provided in an agreed timescale.
Assessing new claims in accordance with policy terms and conditions
Identify and initiate any potential recoveries from third parties.
To identify Third Party intervention opportunities are instruct suppliers.
Work to agreed SLA's and KPI's

What they are looking for:

Excellent customer service skills
Naturally empathetic and the ability to connect with people.
Quick fast paced problemsolving ability.
Positive cando attitude
Good IT skills and a confident communicator
Motivated selfstarter
Passionate about working as part of a team.
Can make fast, informed decisions.
Good sales, negotiation, and persuasion skills
Excellent organisational and prioritisation skills with a strong attention to detail
Have a desire to develop skills and experience within the insurance industry.
The Ability to deal with challenging customers and thirdparty insurers.

Benefits:

Following a successful probationary period, all Employees get access to their cash back health benefits scheme and a Company Pension Scheme.

Working hours:
Monday to Friday, 9:00am to 5:00pm

Salary:
Starting salary on offer is £19,000 to £22,000, depending on experience.

If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.

Job Types:
Full-time, Permanent

Salary:
£19,000.00-£22,000.00 per year

Benefits: