Operations & Customer Service Advisor Apprentice - London, United Kingdom - starting off
Description
My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast.
They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team.
They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice.
The Role
- Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
- Ensuring the delivery of a quality customer experience on each communication.
- Communicating with suppliers to give our customer relevant updates and information.
- Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
- Booking on jobs.
- Assisting customers with the company website.
- Liaising with drivers.
- Giving support to the Manager and sales staff as needed.
- Be proactive under pressure, show initiative in finding solutions for customers
. - Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
- Assisting with warehouse/fulfilment pick and pack orders.
Job Types:
Full-time, Apprenticeship
Salary:
£16,000.00-£20,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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