Metering Specialist-manchester - Manchester, United Kingdom - So Energy

So Energy

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we're grown rapidly but sustainably, with 300,000+ customers and over 300 So Energists. But, we're not done.

We're on the road to a million customers by the end of 2026 and, thanks to our recent merger with ESB Energy, we're well on the way.

We're tech first, we're customer-centric and we're passionate about sustainability.

We want to do the best we can by our customers and by each other, so we've created a workplace that is encouraging, supportive and offers the opportunity for growth.

As a company, we live by six core values that guide everything we do:

Clear
Honest
Ambitious
Inquisitive
Caring
Sustainable

Metering within So Energy is undergoing an exciting transformation with the introduction of smart metering and transformational new technologies.

This role might be for you if you thrive in a fast-paced environment, work well within a team and are passionate about what you do.

Requirements:

Be a problem solver, identifying issues and looking for solutions
Be flexible, reliable and reactive to customer demand
Understand and monitor agreed SLA's and act where appropriate
Be a key contributor to process improvements by highlighting ideas to Team Leader
Be able to prioritise your workload and adapt to change dependant on customer and business requirements.
Meet personal and team targets
Handle customer enquiries as they come in via our service channels ensuring responses are within agreed SLA's

Drive for Results

One Contact Resolution, SLA, Productivity & Quality

What You will be doing:

Providing on day support for our installers on our rollout of secondgeneration smart meters
Working through reports to resolve issues with our smart meter portfolio
Effectively managing a workload of tickets that monitor the progress of problem resolution on specific customer accounts.
Effectively managing the relationship with our customer base, also by answering inbound contact within the previously defined SLA's.
Contributing to a "one contact resolution", by reducing the need for customer contact through effective management of customer accounts.
Maintain quality service by establishing and enforcing organisation standards.
Prepare reports by collecting, analysing, and summarising information.

Benefits

What's in it for you?

Competitive salary of: £28,323 (plus 10% performancerelated bonus)
25 days holiday, plus bank holidays, and an extra day holiday for your birthday
Personal Learning & Development Budget
Hybrid Remote Working
Last Friday of each month nibbles and drinks in the office
Great reward and recognition
Join a unique culture that embraces people's ideals and fosters collaboration across the business
Use of the Hastee platform to access some of your pay in a pinch
Enhanced Maternity and Paternity leave
Access to Perkbox+ including the Wellness Hub and Salary Sacrifice Tech Purchase scheme
Life assurance 4x base salary

If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Good luck