IT Service Desk Support Officer - Tonypandy, United Kingdom - Cwm Taf Morgannwg University Health Board

Cwm Taf Morgannwg University Health Board

Verified Company

Tonypandy, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support.

The team supports a wide array of technologies and is filled with hard working, highly skilled staff.

Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space.

Hybrid working is available where the service needs allow.

An opportunity has arisen to join the ICT Service Desk support team at Cwm Taf Morgannwg University Health Board, based in Williamstown Information Hub in Tonypandy.

The post holder will:

Deal directly with users who are experiencing ICT issues, faults or queries
Work within a small team in a busy ICT location but also be able to work independently
Remotely install and update laptop, PCs, printers, software and other peripherals
Take calls directly from users as well as using ServicePoint for logging and updating ServicePoint calls
Work with multiple stakeholders.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family.

Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs:
Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve
We treat everyone with respect
We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.