Patient Services Administrator - Epsom, United Kingdom - Surrey Downs Health and Care

Surrey Downs Health and Care

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Surrey Downs Health & Care

Post location:
Bourne Hall

The team cover the operational hours Monday to Friday between 8am and 4pm.

Work as part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.

Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.

Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner

Work with telephonic equipment and software used to support all clinicians within the team.

Work within the Community to cover clinic receptions, when required.

Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co
- ordinate their clinical workload.

Working with small delegated team of administrators delivering specific services such as clinic reception, hospital out-patient clinic reception, ward admissions, general administration, as appropriate to the business unit.

Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual

This partnership includes:
The three GP federations representing practices that operate in the Surrey Downs area

CSH Surrey

Epsom and St Helier University Hospitals NHS Trust

Surrey Council County

We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.

An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the team of Surrey Downs Health & Care Partnership as a Patient Service Administrator.

Administration

Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective

Responsible for liaising with GPs regarding patient referrals both verbally and in writing

Responsible for allocating patient referrals appropriately within services

Manage any supplementary information required to support referrals

Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information

Responsible for answering referrers and patient queries in a polite and courteous manner and appropriately transferring any calls which cannot be answered

Responsible for appointment management on electronic patient record system

Responsible for providing accurate written confirmation of appointments to patients

Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record

Administer processes to collate satisfaction feedback from patients and referrers

Ensure divisional service needs are met through the delivery of a cohesive administration service

Responsible for maintaining the integrity of patient data on electronic patient record including the creation and updating of records

Deal with incoming/outgoing correspondence from both internal and external agencies efficiently and effectively

To ensure all letters, memos and reports created by the team are on time and to a high standard of accuracy and follow Trust branding guidelines

Participate in team meetings, including typing and distributing minutes, booking rooms and arranging refreshments

Open and appropriately distribute or action incoming post

Work with colleagues in the services to maintain accurate clinical diaries for appointment booking

To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded

Provide information to technical colleagues in the Division to help inform reports as required

Maintain accurate electronic and paper
- based departmental records, ensuring that documentation is easily accessible and archived appropriately

Undertake audits and surveys as requested

Work with computer software as required such as MS Office software

Work with telephonic equipment and software used to support the Adult Referral Centre

Support the Community Base Team with covering patient clinic receptions, when required. Providing excellent patient care.

Communication

Responsible for answering and actioning calls coming into the base administration team within designated timeframes and in a professional manner.

Responsible for answering patient queries in a polite and courte