UX Researcher - London, United Kingdom - Go City Holdings Ltd

Description

About us:

Go City is transforming the way people see and experience the world's greatest destinations.

We give our customers total flexibility to choose the experiences, tours and activities they want to visit at incredible savings.

Backed by highly successful Private Equity firm Exponent and headquartered in Soho, London with a team of over 190 the business is highly profitable with over 3 million+ customers globally.

We have ambitious plans to leverage these capabilities to drive the business' continued growth.

With a heavy investment in technology and multiple other teams this year Go City are excited for like-minded, problem-solving individuals to join their transformation and make their mark on our future.

About the role:


UX Researcher

Full time

Permanent

London based (hybrid working with 2-3 days at the office)

Reports to the Lead Product Designer

Summary of the role but also what our team are up to:
Are you a data driven UX researcher with a passion for technology and people, who wants to create amazing products? This could be the job for you

You'll be joining Go City at an exciting time of growth where you will work with the wider design team to influence and ensure a digital mindset is embedded into the core of the business and you'll have a true impact and influence on shaping customer experiences from start to finish.

What will you be helping us to do?

• Utilising usability lab studies, user interviews, expert evaluations, moderated sessions and prototyping of journey's and experiences
• Delivering scalable processes and systems for feedback collection and insights driven workshops
• Working alongside engineers, designers and product managers involved in the discovery and research process.
• Diving into understand how our product is used, to influence the research and solutions we pursue
• Work with the team to identify and highlight which problems have higher priority, and break them down into the outcomes we're looking to achieve.
• Creating research plans to address key questions for product development and design teams.
• Designing, facilitating, and analysing a wide range of qualitative and quantitative user research methods
• Creating dashboards to track performance and metrics using GA/GA4 providing insights to the wider team
• We support a culture where Health and Safety, Wellbeing and Personal Data at work are important. We are all adults, which means we expect the same in return. Each of us plays our part looking out for ourselves, each other, our Partners and our customers every day.
• Commitment to live and breathe our Company values in the delivery of your role and responsibilities

As you can see, this role covers a wide range of responsibilities, but we know that our People are more than just their job description.

We are a team here at Go City which means there will be plenty of opportunities to stretch your thinking, expand your knowledge and make a contribution to the wider business not reflected here.

What skills do you have that are essential in this role?

• Proven product design research experience focusing on end to end customer UX
• Extensive experience with qualitative research projects with various complexities.
• Good experience with data and utilizing numbers to define and support hypotheses.
• Problemsolving skills and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Empathy and an interest in human behaviour, needs and motivations.
• Understanding of research operations (tools, processes) to improve team efficiency and effectiveness of research.
• Good collaboration skills, experience working with designers, developers, stakeholders or clients.

The all-important perks:

• Competitive market rate salary
• Enhanced Pension Contributions
• Life Assurance at 4 x base salary
• Annual leave 25 days per year + Bank Holidays
• Buy Annual Leave scheme (up to 5 days each year)
• Floating bank holiday
• Upgraded Family Leave
• Flexible and Hybrid working
• Work from Anywhere for up to 4 weeks per year
• Dedicated time for personal professional development each month
• Personal Learning Budget
• Access to Mental Health First Aiders
• Annual Explorer Passes allowance
• EAP providing access to counselling, finance support etc
• Cycle to Work Scheme
• Simplyhealth Cashplan
• The usual sociable stuff (when restrictions allow)