Customer Service Account Representative - Wolverhampton, United Kingdom - SI Group

SI Group

Verified Company

Wolverhampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for a new career opportunity? Come and join our Customer Service Team

We are currently looking to recruit a Customer Service Account Representative at the Four Ashes site.

The Customer Service Account Representative will work closely with Sales, Planning and Logistics to maintain a smooth process from customer order to delivery.

Captivating the customer along the way with continuous support.

Strong communication skills, attention to detail, accuracy, prioritisation and organisation management will be key to success in this role.

Main duties for this role include:

Executing towards achieving "right product in right packaging in right quantity at right time at right place with right price in right quality with right documentation"
Review and evaluate customer orders to determine acceptance based on: product availability; equipment availability; loading appointment availability; the most efficient logístical arrangement to maximize freight economics; the ability to meet customer's special instructions.
Accurately enter customer orders into SI Group ERP system to ensure efficient handling of orders.
Working with Sales & Marketing Departments to ensure correct pricing, payment terms and freight terms are entered for each order.
Supporting Logistics with creating customer shipment documents, and submitting appropriate federal regulatory documents or automated filings as needed for export shipments.
Supporting Logistics in working with freight forwarders to coordinate bookings and shipments of export orders; troubleshooting as necessary.
Sending invoices timely and accurately to customers
Handling customer questions and issues, passing or elevating them to other departments to resolve as necessary.
Entering all necessary details for customer returns and complaints in a timely manner into the corporate systems for processing.
Maintaining customer data (including but not limited to addresses, partners, notes, and specification codes) in the ERP system.
Performing integrity testing as needed to test future rollouts of upgrades or fixes to the ERP system.
Completing all required online and classroom training within allotted timeframe.
Rotating responsibility for the emergency afterhours coverage program to mitigate customer supply issues beyond normal business hours.

36.25 hours per week, Monday to Friday

Job Type:
Permanent

Salary:
£28,000.00-£32,000.00 per year

Benefits:

Company pension
Life insurance
Onsite parking
Private medical insurance

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme

COVID-19 considerations:
Regular sanitising and handwashing as well as the wearing of face coverings where necessary. Social distancing measures are in place.

Work Location:
One location

Reference ID:

SGJRSS