Customer Service Representative - Bradford, United Kingdom - Sky Recruitment Solutions

Sky Recruitment Solutions
Sky Recruitment Solutions
Verified Company
Bradford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sky Recruitment Solutions have a fantastic new job opportunity for a Customer Service Representative to start immediately at manufacturing facility based in Bradford, BD4 area.


The role requires the following responsibilities & duties:

  • To deal with customer requests and enquiries promptly, efficiently, and professionally to provide excellent levels of customer service and satisfaction.
  • To handle customer complaints professionally and in accordance with company procedure to bring about a prompt resolution.
  • To ensure all orders, requests and appropriate documentation are processed efficiently and accurately to ensure we complete within the agreed time scales and minimise cost of quality.
  • To work with and liaise with team members and departments to ensure orders and requests are fulfilled as agreed on time in full in a costeffective manner.
  • Monitor Customer ordering patterns & liaise with members of the Team
  • To be proactive in developing sales relationships directly with customers, in order to grow sales and seek new opportunities, with existing and new customers for both
    new and existing products.
  • To work with and support the Commercial team to help achieve planned volume and profit contribution targets.
  • To work closely with the Credit Control function of the business to assist within the Customer Service team to help Deliver Accounts receivables KPI's
  • To play an active role in the process of achieving best practice in Customer Service standards at the site to ensure the branch achieves the required customer satisfaction target of IIC 3 star status by FY1
  • Engage all Customer Service team in Branch Site improvement Plan to improve site performance
  • Ensure Customer service team are fully engaged & implementing Best in Glass for Customer to meet our targets of being judged Best in Glass by Customer, Our Team & our Shareholder.
  • Previous Customer service experience.
  • Previous Administrator experience.
  • Computer literate
  • Punctual & reliable

DRUG AND ALCOHOL TEST WILL BE REQUIRED BY THE CLIENT BEFORE CANDIDATE WILL BE ACCEPTED FOR THE ROLE

Shifts -

Monday - Friday 8am - 4pm

Salary - £11.84

This is a Temporary position with possibility that there will be a permanent contract opportunity.

Job Types:
Full-time, Temporary contract


Salary:
£11.84 per hour


Benefits:


  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Bradford, BD4: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you confident you will pass the Drug & Alcohol test?

Experience:


  • Administrative: 1 year (required)
  • Sales: 1 year (preferred)

Work Location:
One location
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