Service Delivery Manager - Canary Wharf, United Kingdom - Elevate Recruitment Limited

Elevate Recruitment Limited

Verified Company

Canary Wharf, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Manager (SDM) requiredfor our client a mobile service provider to be responsible for the operational customer experience of small and medium accounts, including service delivery (On-boarding / Project Management) and In-life / Service managementduring the complete contract life-cycle providing high quality service while exceeding customer expectations.

This is a fantastic opportunity (can be hybrid working) based out of our clients' prestigious London offices in London and offers an attractive salary c£50K and benefits package.

Service Delivery Manager (SDM) -Skills and Experience Required:

At least 2 years' experience in Project Management and/or Service Management in a Service delivery role
Mobile Telecommunications knowledge 3G/LTE, Services, products, etc.
Ideally experience of Voice recording products
Mobile devices knowledge, IOS, Android, Blackberry, etc.
Knowledge of billing processes and systems
Excellent communicator; able to build excellent rapport with customers
Ability to understand customer requirements; ability to set/manage customer expectations and deliver on them
High attention to detail; ability to manage a busy work load; able to work independently; analytical, organizational skills
Fluency in English is mandatory; French and/or German language a plus
A selfstarter is required who is able to operate independently and senior enough to represent the clienton different customer facing situations.

Service Delivery Manager (SDM) -Key Responsibilities:

On-Boarding of new or existing accounts / Project Management
Ensure customer requirements align with contract and its execution
Align comms, resources and plans with customer counterparts
Use Project Management techniques to secure internal resources (PM, billing, device supply, networks, etc.) and so project manage the Onboarding
Handover from onboarding into Inlife Business As Usual Life Cycle Journey / Inlife management
Proactively drive the end to end customer experience and satisfaction as a customer advocate
Be the ongoing relationship person for the whole account (not only one contract, one project or one product) on all post sales aspects
Hold regular Service review meetings proposing service improvement initiatives
Be the customer escalation point for small and medium accounts

Please forward your CV to us and we will contact you to discuss the role in more detail including details of the competitive remuneration package including a salary to £50K and the benefits of working in this exciting, dynamic mobile/telco environment.