Service Advisor - Bognor Regis, United Kingdom - University of Chichester

University of Chichester

Verified Company

Bognor Regis, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Support & Information Zone

Part-time fte - 18 hours per week, 36 weeks per year

About this role

Join our highly professional, committed and student focused academic community within the Support and information Zone (SIZ) team based at the Chichester and Bognor Regis campus. The Support and Information Zone (SIZ) provides a high-quality enquiry handling and reception service, or 'one-stop-shop' for students, staff and visitors to the University. We are now recruiting for a part-time Service Advisor to join our successful team based at both the Bognor Regis Campus and the Bishop Otter Campus, Chichester.**
About you

The appointed postholder will have a welcoming, and pro-active problem-solving approach and will be able to act as a key contact with Professional Service teams and Academic departments. You will be willing to engage in appropriate training and development to ensure the highest level of customer service.

The successful applicant will possess excellent interpersonal, verbal and written skills along with proven experience of delivering first line customer service and support in a complex environment. Experience or demonstrable skills in first line IT support is essential for this post, as is the ability to appreciate issues from a service user's perspective, offering an empathetic and empowering approach to others.

About the team

You will work within the team to strengthen the distinctiveness of the University's student experience as high-quality, personalised, accessible and aspirational.

We are a University that prides itself on our sense of community, including an excellent staff experience.

In addition to your salary we offer a competitive reward package with a range of staff benefits
and discounts which include

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Defined Benefit pension schemes via our providers the Local Government Pension or Teachers' Pension Schemes. Your own monthly contributions are enhanced with employer contributions and a substantial automatic lump sum life cover scheme enhancement.

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A paid closure period over the Christmas break is in addition to our generous holiday allowance with bank holidays too and an occupational sickness scheme.

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There's also a free on-site gym; a cycle purchase salary sacrifice scheme; subsidised bus travel between our Bognor and Chichester campuses and Chichester town centre; 24/7 Employee Assistance Programme to support our staff and extensive personal / professional training opportunities throughout the year.
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Closing Date:
Wednesday 16 August 2023

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Interview Date:
Wednesday 23 August 2023

_We are committed to equality, diversity and inclusion at every level because we believe a diverse workforce benefits us all. _

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_Skilled Worker Route SOC Code:
n/a _
**Be inspired. Be original. Be you.