Client Services Executive - Manchester, United Kingdom - Clayton Recruitment

Clayton Recruitment

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a fully office based role at the head office in Spinningfields, Manchester. Skills & Experience Required

Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of the legal query.

Display exemplary customer service skills and a sales-minded attitude.

Adaptability and willingness to change in accordance with the needs of the firm and Client Services team.

Applicants must have experience in telephone-based customer services.

Meticulous attention to detail is essential.

Professional and proactive approach to work.

Experience within a law firm would be highly advantageous.

Experience of using Proclaim Case Management system would be advantageous, however full training will be provided. Role & Duties

To act in a professional and courteous manner at all times to maximise the client experience.

To approach enquiries with a sales-minded attitude to identify opportunities in which the firm can assist.

To demonstrate extensive knowledge of the departments within the firm and the type(s) of work that they primarily deal with.

To communicate with clients regarding their legal queries and guide them to the appropriate department.

To consistently obtain and process all essential client information accurately on the Proclaim system.

To ensure customer enquiries are picked up promptly by the relevant department, by seeking feedback on a regular basis.

To maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations.

To take personal responsibility to ensure that the client journey is as smooth and efficient as possible.

Benefits include:
A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year

A one hour early finish, one Friday a month

Two days a year to do charitable work

The opportunity to get involved in sports teams, hobby clubs, and social events

Access to the Employee Assistance Programme and trained Mental Health First Aiders

Annual promotions process open to all staff

If you feel this could be the next role for you and you have the relevant experience please submit your CV.