IT Manager - Birchwood, United Kingdom - Blues Point Ltd

Blues Point Ltd
Blues Point Ltd
Verified Company
Birchwood, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

IT Manager

Warrington, North West UK
Our client is recruiting for an IT Manager to join their team.

Based at the Warrington offices with occasional travel to other sites in the Midlands and South West UK, this person will manage and mentor two employees within the IT Support team, and set theteam goals and objectives.


Technical skills

Platforms

  • Vmware Vsphere 7.x
  • Windows Server Windows server admin, Group Policy etc. (all virtualized)
  • Windows 10, 11 + Dell Clients
  • Office 365 Client side
  • MS Azure Admin
  • MS 365 Admin, Security etc.
  • Freshdesk
  • Sophos
  • Forcepoint

Networking

  • Cisco AnyConnect VPN
  • Meraki MDM + Meraki SD-WAN
  • Unifi Switches
  • Network Management
  • MPLS

IT Manager Key Competencies

  • Ability to manage, coach and train and develop others in the IT team
  • Set team goals and objectives and review PDP for direct reports
  • Understanding of complex business information systems and platforms
  • Ability to prioritize and adapt to demands of the business
  • Ability to communicate effectively with peers and senior management team
  • Ability to adapt and work to tight deadlines
  • Project management knowledge and experience
  • Flexible approach to working
  • Excellent organisation skills

Responsibilities

  • Triage incoming support requests passed from the helpdesk 1st line agents
  • Provide 2nd and 3rd level technical support to helpdesk agents to solve support tickets
  • Document solutions for recurring requests and issues, including internal department and enduser documentation, publish to intranet
  • Ensure timely communication of planned IT maintenance and outages between IT and endusers
  • Develop, execute, and document process improvements based on internal trends and best practices
  • Maintain documentation of internal processes, system license and upgrade schedules, and vendor contact information
  • Develop enduser process documentation
  • Monitor system logs and alerts to ensure any events requiring attention actioned
  • Manage oversee physical hardware platform and virtual platform updates and patching
  • Coordinate IT team meetings, managing agendas, and notes while ensuring follow up items are assigned and communicated appropriately
  • Perform routine CRM administrative tasks as needed dbase management
  • Support 3rd party IT vendors when required (web site, CRM, ERP, MPLS)
  • Facilitate end user IT training across all our IT technology platforms (with some exceptions)
  • Project management as required for new business systems hardware and software deployments etc.
  • Knowledge transfer to the 1st line agents, develop their skill set and train as required
  • Regional site visits to facilitate with projects and help local IT administrators with problematic issues

Relevant training and accreditation:


  • The following would be advantageous: Prince 2, ITIL, VMWare, Office 365 Admin, Azure Admin.
You will require a full UK driving licence. A car allowance of £6,000 per annum is provided, plus mileage.

Some travel would be as required between all the regions and sites with the company providing hotel accommodation expenses if an overnight stay isrequired (possibly once per month).

Benefits include company pension scheme, 24 days holiday per annum + statutory, bonus scheme to 10%.

This role is office-based in Warrington.

Interested? Send your CV now
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