Switchboard Operator - Mansfield, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Mansfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What we'll give:
Switchboard Operator - Kings Mill Hospital**- £10.42 per hour, 27.5 hours per week

3 shifts out of hours
1 shift out of 5hours

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive Wow Points every time you spend and use them on a wide range of brands
Unwind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways programme
Compass exclusive offers on PerksAtWork

More about the role:

Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an inhouse system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
Ensure exceptional client delivery standards

Who you are:

Previous experience in this role/similar position is essential?
Excellent telephone manner, with the ability to communicate effectively and maintain a high level of?confidentiality??
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills with?the ability to prioritise to meet deadlines.??
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet?
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.?
Confident working in a hospital environment and aware at times you will?meet?patients that are particularly unwell or showing signs of distress.?

What you'll be doing:

We're currently recruiting a dedicated Switchboard Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 27.5 hours per week.

As a Switchboard Operator, you will use your skills to maintain a high standard of quality work.

In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employeeswho go beyond the plate.