Bank Switchboard Operator - Bury St. Edmunds, United Kingdom - West Suffolk NHS Foundation Trust

West Suffolk NHS Foundation Trust
West Suffolk NHS Foundation Trust
Verified Company
Bury St. Edmunds, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job summary:

To operate the switchboard dealing with all enquiries from staff, patients and the general public in a courteous and efficient manner.

To provide an on-going telephone service and support to staff, patients and the general public. Available to cover rota duties over a 24 hour / 7 day a week rota pattern.


Job responsibilities:

KEY TASKS:

Communication and Team Working Taking part in the telephonists rota to maintain continuous 2- hour cover on the switchboard at the West Suffolk Hospital.


Act as the first point of contact for both West Suffolk NHS Foundation Trust and Norfolk and Suffolk NHS Foundation Trust (formerly Suffolk Mental Health Partnership), for all day to day queries, and out of hours procedures.

To operate and route calls for Norfolk and Suffolk NHS Foundation Trust both at the West Suffolk Hospital site and at the Hospital Road site.

To operate and access computerised patient information system (Ecare) to ensure correct routing of calls to patient from friends/family members.

To have a close awareness of departments including their functions and services so as to effectively route calls and communicate information.

Includes awareness of medical phrases and conditions, and of clinic times and staff availability.

Co-ordinate and participate in all on-site, and off-site on-call procedures, including the updating of the Medical Staffing On-Call Rota board.

Planning and Organising To arrange signing for keys. Liaise with staff for accommodation including signing of contracts, issue and receipt of room keys.


Provide basic induction regarding on site services, hours of access to hospital, library, bus routes, and local services such as banks, taxis, and laundry services.

Participate in the testing and monitoring of staff response to call-out procedures e.g. Cardiac Bleep, Major Incident and Area tests etc.

First point of contact for any emergency, such as cardiac arrest, fire, panic alarms, boiler and medical gas alarms, all building services alarms and MAJAX.

Co-ordinate response teams and pass information accurately and in a timely manner. Follow all documented out of hours procedures in response to all automated and staff generated requests. To report faults in the telephone and paging systems and alarms connected in the department. To record and report necessary changes in switchboard records for update by Team Leader.

Process requests for taxi services made through the hospital switchboard. To convey any complaints arising regarding the telephone service to the appropriate source as necessary. Maintain a clean working environment, including cleaning of equipment. Managing People and Resources Issue bleeps and batteries, and reprogram bleeps.

Provide instruction on the use of bleep equipment. Accept deliveries of any and all items 24 hours a day, and arrange their delivery onward within the organisation. Training and Teaching Training of new switchboard staff on hospital and departmental procedures. Training staff in use of internal bleeps, telephone features (diverts, camp and conference calls) etc.


The post holder will be required to undertake such other duties as may from time to time be delegated by the Switchboard Management Team, after appropriate consultation with the post holder.

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