Customer Service Advisor - Glasgow, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Location - Remote (Glasgow Based)

Salary - £22k - £24k

Hours - Monday to Friday 9am-5pm

Have you worked within the Financial Service Industry?

Are you looking to work from home but are based in Glasgow?

Then this role is for you

Responsible for handling all incoming calls for the credit union, projecting a friendly voice and serving as a knowledgeable resource with each interaction.

Provides expert support to callers including information on our products and services, technical assistance, and financial transactions as requested.

Responsibilities:

Promptly responds to incoming calls and other contact made through contact centre channels.
Actively and professionally crosssells beneficial products and services to enhance the financial success of our members.
Accurately and efficiently completes financial transactions upon the request of members.
Provides exceptional internal and external member service.

Requirements:

Six months of customer service experience required. Call centre and financial industry experience highly preferred.
Friendly and outgoing with strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone
Excellent customer service experience
Microsoft Office experience

About you