Compliance Administrator - Doncaster, United Kingdom - Matt Burton

Matt Burton

Verified Company

Doncaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

The Role:

Working as part of a team the postholder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
To ensure that all incoming calls are answered inline with the SLA criteria and are dealt with appropriately and promptly.
To liaise with the customers / fleet team leader and schedule MOT bookings in accordance with the vehicles service schedule (where possible), therefore minimizing vehicle downtime and replacement vehicle costs
To ensure that customers remain compliant to legislation and that they do not breach their customers contract by non compliance in regards to vehicle MOT expiry
Must ensure daily reports are run/maintained to enable accurate updates of all open / VOR jobs for KPI reporting
To speedily obtain and distribute all relevant service documentation and MOT certificates
Verify, control, log, distribute and approve for payment all customer penalty charges and provide driver/customer information required by various police forces for any speeding fines or motoring offences committed by our customer base
Ensure all paperwork has been delivered as per the expected KPI/SLA
Recharge customers for all costs not covered by contract including ensuring order numbers are obtained from customer before chargeable repairs are authorised (where applicable).
Ensure all procedures are adhered to and report all incidents of non compliance
To ensure the accurate maintenance of specific spread sheets as and when determined necessary by the Customer Support Manager i.e. MOT and Services/ spare vehicle / vehicle mileages

The Person: