Customer Service Representative- Wrexham - Solvay

Solvay

Verified Company

Wrexham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Solvay is a science company whose technologies bring benefits to many aspects of daily life.

Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science.

In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow's megatrends.

As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.

You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Role Overview

We are looking for:

Solvay is among the world leaders in composite materials, recognized by its customers as a successful innovator and provider of reliable highperformance and valueadded solutions.
The Composite Materials Global Business Unit (GBU) develops, manufactures and markets most materials required for the production of automotive and aerospace structures such as prepregs, adhesives and surfacing films.
We are looking for enthusiast
Customer Service Representatives with multilingual skills, fast learning abilities and the potential to grow within our organization and influence it.

We count on you for:

Forms part of the Customer Services Team. Sits at the edge of both Commercial and Supply Chain organizations.
Manages and supports a specified portfolio of customer for which he/she ensures that customer orders are accurately presented to the company first time, every time. In depth understanding of customer's needs and guides requests through Solvay organisation.
The CSR forms part of a team and as such, is an active Team Member, support team colleagues whenever necessary.
Follows the Contract Review process and suggests improvements to ensure the process is always thorough.

You can count on us for:

Manages the communication between the Plant and the customer.
Takes decisions to escalate when required to do so.
Ensures Master data information for all customers is accurate at all times.
Fully complies with the Clean Purchase Order Policy
Special requests from customers are managed in conjunction with Supply Chain Team and Product Managers. Decisions are taken whether to implement requests or not.
Management of customer's order book through to accurate invoice payment; excellent understanding of customer's requirements.
Supports SBS/Complaint Management with credit/debit/rebates.
Supports and is fully engaged in PMI interaction/discussions.
Manages and takes accountability for customers KPI's is able to report, and take decisions to drive improved customer results.
Takes decisions to drive customer improvements and satisfaction.
Works closely with the Plants (Site Liaisons, Planning, Quality, Labs, and Logistics)
Administers all orders ensuring only accurate data is transposed into the ERP system.
Able to discuss any necessary order changes with customers directly prior to input.
Handles and downloads/uploading needed to manage customers portals. Responds in customer portals in a timely manner to ensure any customer KPI's are met and satisfied.
Works with the relevant parties to ensure Contract Review is followed to the letter.
Ensures all documents are properly located in the correct drives for further inspection or for audit related purposes.
Ensures pricing is accurate at all times, working closely with the Pricing and Data Management Teams.
Liaises with the Pricing Team when pricing needs to be amended.
Able to use conversion rates and understands various UOM for order accuracy and shipments.
Manages outstanding payments due to inaccurate data, and controls Customer Service input for the 'Deductions Process'
Implements credits/debits/rebates, working closely with Complaints Management teams.
Has an excellent knowledge of our compliance obligations and initiates the need for export licenses as and when needed. Ensures all due diligence is carried out for compliance prior to data entry.

You will bring:

Deep knowledge and understanding of the business processes and systems.
Broad knowledge of the business and customer base.
Demonstrates the ability to make sound business decisions that support customers' requirements while complying with documented guideline and policies.
Demonstrates the ability to solve customer problems in a changing environment without completely defined process steps for success.
Working knowledge and understanding of ERP systems to extract relevant data to support customers.
Team player with excellent negotiation and diplomacy skills bo