Business Support Officer - London, United Kingdom - Peabody

Peabody

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Peabody has an exciting opportunity for a
Business Support Officer (Surveying) on a
full time,
12 Month Fixed Term Contract at our Westminster Bridge Road in
South East London.

In return, you will receive a competitive salary of
£29,000 - £30,000 per annum.

As our
Business Support Officer (Surveying), you will advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.

You will update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met and follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace.

What we're looking for in our Business Support Officer (Surveying):

Qualification
minimum of A level or/and NVQ3
Experience in customer service, proving good communication skills
Experience working in social housing

What you can expect to be doing as our Business Support Officer (Surveying):

Providing relevant support to the various teams within the service
Dealing with routine enquires from external agencies, internal customers and stakeholders in a professional manner within pre-agreed departmental and company timeframes
Supporting the Peabody Complaints Team in the investigation, management and response to complaints from customers
Managing enquires and requests for service via the telephone, computer and all other means of communication that come from internal and external customers
Supporting the teams with preparing project programmes using Microsoft Project, Microsoft Excel to track projects from inception to the end of the Defects Liability period. This shall include management of the supply chain and programme to ensure continuous work flow
Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets
Working in collaboration with other departments to ensure that a seamless service is delivered to Clients and that key performance indicators are met
Liaising with both internal and external stakeholders, to coordinate programmes of repair work and improvements
Setting up and maintaining any databases, spreadsheets and systems as required
Arranging meetings and training seminars, confirming dates, venues and attendance as necessary, preparing meeting rooms and organising any required equipment, collating papers for distribution, ordering and/or providing refreshments, and taking minutes when requested
Ensuring suitable filing and recording systems are in place, and that information is accessible for all
Collecting the department's post during the day and to scan and distribute each item of mail to relevant staff as quickly and as accurately as possible. Arranging the dispatch of items by recorded delivery or by courier as requested
Promoting good office and IT 'housekeeping' throughout the department, ensuring the office environment is clean, tidy and clutter free
Preparing reports using Microsoft and other databases as well as written text
Ensuring that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place

If you feel have the skills and experience to become our
Business Support Officer (Surveying), please click 'apply' now

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._