Team Leader - Peterborough, United Kingdom - RSA

RSA

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity
Team Leader - Contact Centre

Location:
RSA Office - Peterborough

Range of set working patterns including evenings and weekends.

Salary:
Up to £30,000 (depending on experience)

This job involves leading, coaching and motivating a team of Customer Managers and Customer Resolvers in one of our Customer Contact Centres.

Leading a team ensuring the achievement of operational performance standards, quality and providing excellent levels of service to our personal lines customers.

You will ensure that standards of service are met, by role modelling excellent customer service. Your performance will be measured against key business targets as well as people metrics.

Experience & Knowledge Required

Experience of working in Contact Centre or Financial Services environment
Leading, engaging and inspiring a successful team of people to achieve business objectives
Customer focused and committed to doing the right thing
Ability to manage complaints in a calm manner
Thorough understanding of product, system and process knowledge aligned to Sales and Service ways of working
Ability to improve scorecard metrics
Proven track record of achieving objectives and driving for results
Ability to develop and delivery coaching and development solutions
Performance Management

Reward & Benefits

25 days' holiday + 8 days bank holiday
Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
Life Assurance 10 times base salary
Access to our We Care service providing support services including 24/7 access to UK GP
You'll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, holiday trading, retail vouchers plus many more

About Us
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.

We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.
RSA takes pride in being accessible to all.

Our Values

Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.

Respect
Be kind. See diversity as a strength. Be inclusive and collaborate

Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity
Help others. Protect the environment. Make our communities more resilient.

Job Types:
Full-time, Permanent

Salary:
Up to £30,000.00 per year

Benefits: