Waiting List Administrator - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Band 3

Main area

Ophthalmology

Grade

Band 3

Contract

Permanent

Hours

Part time 15 hours per week

Job ref

Site

Nottingham University Trust, Queens Medical Centre Campus

Town

Nottingham

Salary
- £22,816 - £24,336 pa

Salary period

Yearly

Closing

13/08/2023 23:59

Job overview

An exciting opportunity has arisen within the Ophthalmology Specialty based at Queens Medical Centre Campus, Nottingham University Hospitals for a Waiting List Administrator.

We are looking for a dedicated, patient focused and highly articulate person who is committed to providing the highest standards of care for our patients ensuring they are added to our surgical waiting lists and allocated surgery dates in line with the 18 week pathway.

You will work closely with all members of the Ophthalmology team including the management team and clinicians, contributing to the development of a highly skilled workforce.

If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly and supportive team, then we are what you are looking for.

Main duties of the job

Working as part of the waiting list team

Booking patients for surgery and pre-assessment

Adding patients to waiting list

Updating patient information to aid booking process

Assisting Waiting List Co-ordinators and line managers as required.

Working in a busy office the post holder will be required to work to tight deadlines under mínimal supervision.

This role is part of a larger team all working towards booking patients for surgery within the 18 week target.

Working for our organisation

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population.

We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH.

We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.

With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.

Managing waiting lists as allocated in line with the Trust Waiting List Management Policy and the Patient Access Policy.

Using CareFlow, Notis, ERS and DHR information systems to add patients to the surgical waiting list.

Updating the waiting list information at all contact points to allow correct allocation to a surgical list in a timely manner.

Booking surgery dates with patients via telephone and letter.

Providing feedback on patients to the Management team including information on the current status, delays and actions required.

Attending theatre scheduling and patient tracking meeting.

Work with the Service Manager and Deputy Service Manager to maximise theatre utilisation.

Escalate problems which might result in significant delays and breaching the 18 Week RTT target.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway in liaison with the Service.

To support the Waiting List Co-ordinator's and deputise as appropriate and needed.

Share responsibility with line manager for own personal development.

Working in a busy office the post holder will be required to work to tight deadlines under mínimal supervision.

Person specification

Training & Qualifications

Essential criteria

5 GCSE or equivalent

Desirable criteria

Experience of hospital systems

Experience

Essential criteria

Recent NHS experience
Knowledge of waiting list process
Understanding of the importance of confidentiality

Desirable criteria

Experience of waiting list management
18 week RTT knowledge

Communication and relationship skills

Essential criteria

Willing and able to work as part of team
Ability to prioritise workload and use own initiative

Analytical and Judgement

Essential criteria

Demonstrates use of own initiative

Physical Skills

Essential criteria

Frequent use of VDU and keyboard

- _________________________________________

Come and join our wonderful team at NUH.

We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve.

With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

Salary:
The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence:

All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy:
NHS employees within the East Midlands who are 'at