Customer Service Team Leader - Bromley, United Kingdom - Floss Agency

Floss Agency
Floss Agency
Verified Company
Bromley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Category:


  • PA, Administration & Customer Service
    Job Title:
  • Customer Service Team Leader
    Job Reference:
  • MH
    Job Location:
  • Bromley, Kent
    Job Salary:
  • 25K 28K PA + Performance Bonus up to 2K
    Job Type:
  • PermanentWe are looking for an enthusiastic talented Team Leader to join the Customer Services Team who can champion a culture of professionalism and high standards of customer service. You will have experience of coaching and developing a team of Customer Services Advisers, regularly providing feedback and carrying out one to one meetings. You will also review and update processes and procedures as well as support the Customer Services Manager with assigned project work.
You will be joining a friendly and collaborative team.

You will receive individual and team training to develop you into the role as well as support to achieve a Level 3 industry qualification.


As well as an opportunity to work with talented people we offer a competitive salary, life cover, pension scheme into which the company will contribute up to 10% of total earnings and a performance based discretionary bonus scheme.


Knowledge, skills and experience:

  • 2 years' customer service Team Leader experience in an office or contact centre environment
  • Achieved or willing to undertake a Level 3 industry qualification
  • Strong written and oral communication skills
  • Experience of motivating, coaching and developing a team
  • Good organisation skills and ability to prioritise to meet business deadlines
Hours of work are Monday to Friday 0830 to 1700.

There will be no evening / weekend / bank holiday working
More jobs from Floss Agency
See all jobs of Floss Agency