Router/scheduler - Larbert, United Kingdom - Certas Energy UK Ltd

Certas Energy UK Ltd

Verified Company

Larbert, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Router to join our Heating Services Team in Larbert. Working 37.5 hours per week, this is a permanent position.

You will be responsible for generating & retaining customers within a defined area and deliver an exceptional level of customer service.

To ensure that all administration processes are maintained and expected deadlines are achieved.

Support Router and Engineer activities to ensure that service visits are scheduled and planned in advance to maximise the productivity of engineers within the defined area.

Duties include:

To ensure that each engineer within the defined area has a full and productive day's work, bringing work forward and generating new customers in order to keep engineers productive.
To monitor the return of engineers' jobs and check/input these accurately on the system.
Process Delivery notes as required to support Spares activities and Routers
Ensure that Office Stationery and Printed items are available.
Deal with Engineers Clothing/PPE requirements, Equipment calibration, updating Vehicle records and handling Mileage returns
Setting up new customer accounts and process and collate maintenance arrangements including setting up Direct Debits.
Dealing with Inbound and Outbound telephone calls involving engineers and other departments promptly and professionally
The post holder will have responsibility for achieving defined targets for customer acquisition, retention and upselling

As a Heating Services Router, you'll have access to:

Career progression opportunities
Ride to work scheme
Company Pension
Brand discounts through Certas group scheme
Buy and sell holiday scheme

We're looking for:

Experience of working in a customer service role
Previous routing/scheduling experience
Effective organisational skills in order to plan own work on a daily basis
Negotiation Skills
An excellent communicator, particularly over the phone
Confident
High degree of selfmotivation and time management
Resilient, persistent and tenacious
Possesses a results orientated attitude
Team Player

Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We're proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future.

From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives.

This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment.

This is fundamental to good business performance, and integral to our long-term business success.

**_ Certas Energy Ltd is an Equal Opportunities Employer_