Contract Support - Hebburn, United Kingdom - Enertech FM Limited

Enertech FM Limited

Verified Company

Hebburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A rare opportunity has arisen to join the ever expanding team at Enertech FM Ltd a well established and rapidly growing Facilities Maintenance company, working nationwide.

We are currently looking to recruit an additional member for our Contract Support team dealing with one of our key clients.

The successful applicant's duties and responsibilities will include:

To manage the client's expectations as per the Contracts Service Level agreement.
To be a point of contact for all engineers, sub contractors, and suppliers involved with this key client.
To allocate PPM jobs to engineers as efficiently as possible.
To manage return visits
To generate bespoke reports as per the clients request
To ensure all queries are dealt with in a professional manner
To prioritise workload as necessary
Working across all levels and departments within the company
Working to KPIs and deadlines
Operating and maintaining the clients online portal
Planning of engineers, organising and working with them to deliver high standards of service
Collating and reviewing paperwork

The qualities we are looking for are:

Competent computer skills with strong organisational skills and planning abilities
Excellent Customer Service skills
Understanding of Contracts and SLA's
Build effective working relationships with both staff, sub contractors, suppliers and our key client
Use initiative
Use a proactive approach to work

In return we offer a varied role within a friendly working environment where you will have the chance to progress in a growing privately run company.

This is full-time position 8.00am - 4.30pm. or 8.30am - 5.00pm

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£28,000.00 per year

Benefits: