Continuous Improvement Specialist - Glasgow, United Kingdom - Three UK

Three UK
Three UK
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Description

  • Facilitating the review and improvement of end to end processes across Three UK, ensuring processes are designed and delivered in accordance with agreed standards.
  • Cobuild a framework to facilitate ideation, innovation and deliver proof of concepts / prototypes.
  • Improving throughput and flow of delivery from business planning from right through to customer live
  • Facilitating the review and improvement of end to end processes across Three, ensuring processes are designed and delivered in accordance with agreed standards.
  • Supporting partnerships with business leaders to help drive the identification of improvements in their respective areas
  • Identification of improvement opportunities to drive simplification, digitisation, scalability, optimisation, and standardisation, whilst working in collaboration with key business stakeholders.
  • Facilitate improvement work in line with required capabilities and prioritisation
  • Manage "continuous improvement" focused programmes using the lean Six Sigma & project management methodologies
  • Provide comprehensive tracking of improvements and their 'measures of success' benefits
  • Presenting to SLT stakeholders

Responsible for:

  • Drive a culture of continuous improvement via operational excellence & business agility by promoting an improvement mindset, behaviours, and ways of working across key business areas
  • Collaborate across the organisation(s) to codesign relevant methodologies and frameworks to underpin the scaling of continuous improvement & business frameworks capability
  • Supporting the implementation of agreed improvement methodology with understanding of multiple competence levels e.g. awareness, practitioner and expert.
  • Proficient in agile coaching, service design, process design and mapping expertise.
  • Ensuring processes are designed and mapped in line with agreed standards.
  • Support HO with maintenance and prioritisation of the improvement opportunity pipeline in accordance with business priorities, impact and risk.
  • Take a pragmatic, collaborative and datadriven approach to deliver improvements.
  • Work collaboratively with the rest of the Strategy, PMO & Delivery function (UK) to ensure alignment

Deliverables:

  • Design mechanisms to support rapid time to market by focusing on business agility and designing for flow
  • Define & implement a simplified and an integrated process, reducing delivery timeframes
  • Support new ways of working that redefine how we work and reinvent how Three engage in the delivery of change
  • Support the creation of a framework for innovation and build the foundations of a culture of a growth mindset

Qualifications

Must have:

  • Experience of:
  • Supporting largescale cross functional improvements, process transformation, service design and continuous improvement initiatives
  • Identifying OE requirements and working within the team to prioritise their delivery
  • Running solution/opportunity identification workshops to solve specific problems for the key business stakeholders

Qualifications /experience required to deliver the role:

  • Proven track record of delivery for large-scale cross functional improvements and process transformation.
  • Demonstrates the ability to bring thought leadership to their area, decompose problems, collaborate, deliver sound decision making and communicate effectively.
  • Proven ability to motivate people, recognise gaps and build plans to develop capability.
  • Proven ability to collaborate with all levels within an organisation
  • Proven record of working in an ambiguous, fast paced delivery environment showing an ability to handle ambiguity and differing speeds of change.
  • Can demonstrate being comfortable solving problems, working through ambiguity.
  • Strong grasp of usercentred design and business architecture methodologies
  • Six Sigma Green Belt / Lean equivalent certification or higher


Specify the key skills, knowledge and the depth of experience the job holder need to demonstrate to carry out the role.


  • The ability to articulate understanding of change approaches, systems and complexity thinking.
  • Be able to evidence experience in Agile Coaching, operational improvement methodologies and frameworks such as Lean, Six Sigma, TOM design, Agile, organisational design
  • Be able to evidence embedding Operational Excellence and continuous improvement across multiple business areas.
  • Demonstrate an understanding of use of appropriate method for the situation in consideration.

Additional Information

  • Competitive annual salary, car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (23 days a week) and our Glasgow HQ office (23 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
  • Private Medical Insurance, Life Assur
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