Assistant Manager Ground Rent Division - Borehamwood, United Kingdom - PMR

PMR

Verified Company

Borehamwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have the opportunity for a Manager to join a Freeholder based in Borehamwood.

The successful individual will overseeing a team in the collection of ground rent and ensuring all daily processes are completed to a high standard.

They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors indealing with advance debt collection files.

This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company within the company and lead a team.

The role requires a high standard of written communication skills and the ability to prioritise and manage challenging workloads and complaint matters, as well as overseeing the ground rent team daily.

Full training on their bespoke IT Property ManagementSystem will be provided and we provide a full and comprehensive induction programme which covers the first three months and beyond.

Key Responsibilities

Overseeing the team in the daily ground rent collection process
Organising workloads and distributing suitable work to the team
Managing budgets on a monthly, quarterly basis and reporting to the Manager on weekly, monthly results
Dealing with complaints at the initial stage and in line with Step 1of our inhouse Complaint Procedure, supported by the Manager
Escalating ground rent debt to mortgage lenders
Escalating higher ground rent debt files to our appointed solicitors and managing the file to completion
Other general duties in supporting the Operations Division and as set by the Manager

Skill and Experiences

High standard of letter writing ability and good organisational skills
Good communication by telephone or writing
Able to lead a team and with the support of the Manager, coach individuals in achieving the best in their day job
Ability to identify issues and oversee and resolve disputes with leaseholders
Good level of understanding on how to deal effectively with complaints
Ability to take responsibility and make decisions with the support of Manager
The ability to oversee a team, to organise, prioritise and work under pressure
Good knowledge of Excel although training will be provided
Understanding budgets and reaching targets
A go to person with good interpersonal skills

Package
- £35,000 pa