Front of House Advisor - Belfast, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
Belfast, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Front of House Advisor

A reputable and leading organisation based in Belfast, are currently seeking a Front of House Advisor to join their team.
This is a full-time, Permanent position

Working hours: 37.5 hours per week for full time, shift pattern based. The post-holder will need to be available from 7.00 am to 9.00 pm, Monday - Sunday

With a salary of £20,470 per annum


The post-holders will need to be available from 7.00 am to 9.00 pm, Monday - Sunday as the hours are shift based to cover all opening times.

This may also require occasional travel to work at other sites within the Group.


Job role:


As Front of House Advisor, you will be the first point of contact for visitors and clients across the company locations.

Acting as the face of the organisation and responsible for the efficient management of all front of house services.


Essential Criteria:


  • Proven experience of working and assisting with members of the public at the front desk
  • 5 GCSE grades A-C including Maths and English or Equivalent
  • Demonstrable experience of the use of full MS Suite including Word and Excel
  • Understanding of the General Data Protection Regulation (GDPR) and the importance of confidentiality
  • Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels
  • Ability to manage and prioritise workload
  • Ability to work on your own initiative as well as part of a team
  • Good attention to detail with an eye for accuracy when dealing with confidential documentation

Desirable Criteria:


  • OCR/RSA Medical Word Processing Level 2 Certificate
  • Word Processing Level 2 Qualification (RSA 2)

Main Duties and Responsibilities:


  • Meet and greet members of the public and visitors to the facilities in a professional and courteous manner.
  • Deal with all general enquiries and ensure follow up, as required.
  • Record demographics and examinations in the Company's electronic record system.
  • Process finances from patients to consultants via the recording systems.
  • Undertake general clerical tasks.
  • Undertake filing of notes, letters, test results and other correspondence, as appropriate.
  • Open and distribute post.
  • Assist in the opening / closing and securing of the building, as appropriate.
  • Ensure the efficient running of the business by undertaking any other duties.
  • Proactively follow the Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
  • Process and book all referrals within appropriate time frame.
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