Business Support Specialist - Bradford, United Kingdom - Liberty Global

Liberty Global
Liberty Global
Verified Company
Bradford, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We're looking for a Business Support Specialist to join our Payment Operations team on a permanent basis.


Reporting to the Inventory and Release Team Operations Senior Manager, you will be responsible for establishing a relationship with all stakeholders associated to all tasks that are part of the Inventory and Release function, ensuring that there is always a customer focus with all decision making.

Be responsible for identifying and feeding back Senior Manager areas of improvement, risk, or opportunity to make the process more efficient, accurate or enrich data quality in order to support better reporting outputs and core governance requirements (incl. Ofcom). Reviewing with all key collaborators to inspire change and improvements.

What will you be doing?

  • To address key customer queries relating to all aspects of Network and Premise inventory processing in a variety of different communication methods.
  • Attend weekly interlock calls with key collaborators to drive throughput and identify areas of concern or provide updates back to the business.
  • To identify key areas of risk to governance and control and flag these to the Operations Manager, coming up with forward looking improvement suggestions to remediate.
  • Be responsible for the deployment of process fixes, supported by the Operations Manager
  • To handle RPA exceptions and anomalies identified by exception reporting or trend analysis.
  • See opportunity to improve processes, with a strong focus on automation.
  • Identify upstream processes where steps can be taken to simplify, standardise and control such that Team processes are simple, efficient, and well controlled.
  • Support impact assessments and requirements gathering for any change projects lead from within or outside the team which impact on the Team, as required.
  • Ensure that all process change is handled with strong understanding of impact on processing. Be part of development meetings on projects to share knowledge.
  • Be comfortable with the various systems which form the inventory processing operation.
  • Consider the process end to end, to understand all source inputs and outputs, so that you are processing and reviewing with both a focus on customer requirements and considering the limitations of our inputs.
We tend to look for people with

  • Skilled at maintaining relationships and conflicting priorities at a senior level.
  • Outstanding verbal, written and numerical communication and influencing skills.
  • Strong accountability taking ownership of issues and seeing them through to resolution.
  • Strong coaching, facilitation, and consultancy skills.
  • Ability to prioritise and work optimally under pressure.
  • Sharp focus on how team results can be done differently with automation.
  • Ability to influence collaborator groups to deliver process change.
  • Able to think about the wider impacts of process change and rationalise "why" we are making a change, ahead of "what" we are doing and "how".
  • Excellent working knowledge of Microsoft Excel, Outlook, Word, PowerPoint, and Visio.
  • Clear understanding of SLAs and KPIs.
What's in it for you?

  • Competitive salary.
  • Hybrid working (2 days office based and 3 remote).
  • 25 days annual leave with the option to purchase 5 more.
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance.
  • Matched pension contribution up to 10%.
  • Access to our car benefit scheme.
  • Access to our online learning platform to continue to develop and grow your career with us.
  • The chance to join an innovative, fastpaced and passionate team.
Who are we

We're building Tomorrow's Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.


With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.


We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.


Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.


Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we're prioritising diversity, equity and inclusion in our workplace and communities, while
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