Contact Centre Advisor - Prestatyn, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

Prestatyn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
OTE £24, £25,502.40 dependant on experience (this includes up to £300 per month KPI bonus) + competitive benefits including private healthcare and pension

Permanent and fixed term contracts available

Full time, part time and flexible term time available

Location:
Prestatyn, North Wales with remote working available

The role is available to work on a home basis with equipment provided, however the first 8 weeks will need to be office based from our Prestatyn hub, which has free parking and is 15-minute drive off the A55 or 15-minute walk from Prestatyn train station.

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Flexible Working Patterns: Contact Centre Advisers work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday, with evening and weekend shifts a possibility in the future.

About the Role:

Skills & Experience:

Proven experience within a customer service environment.
Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence
Demonstrate empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service
Knowledge of healthcare or clinical experience is desirable but not essential
Computer literate.

Working at HCA
"I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life." - Contact Centre Advisor

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