Customer Success Partner - Glasgow, United Kingdom - Bacardi

Bacardi

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What Does A Customer Success Partner Do?The Customer Success Partner is responsible for order management and service delivery for their assigned region; liaise with internal stakeholders to ensure customer needs are met while being fully integrated with the customer strategies & needs; Manages all value add activities such as MOQ and Lead time improvements & adherence, slow moving & market specific stock clearance.

With our Consumer always at the heart the Customer Success Partner will ensure communication sent to all markets correctly and timely, ensure on the top of regional promotions, activations taken place in each market.

Working together with the markets make success.

The role is based in the UK Supply centre, located in Glasgow - one of five globally and manages all operational and supply activity for our key brands.

The UK Supply Centre in Glasgow is responsible for managing the Bacardi portfolio of Whisky and Gin brands.

Responsibilities:

KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Own order management and service delivery for assigned region, build and maintain market relationships and effectively updating on order fulfillment status. Ensure timely response to customer request and investigate solution for critical issues in order to continuously improve customer satisfaction.
Manage orders portfolio, including system and non system integrated distribution entities and 3rd party Customer orders (STO/SO, including samples) to meet demand as per agreed business rules and performance standards
Propose solutions to markets, such as product replacement when necessary to customer/CSR ensuring load optimization are respected
Manages all valueadded activities such as MOQ and Leadtime improvements & adherence.
Observe constantly the Slow-Moving Stock reduction, market specific stock clearance and also zero inventory obsolence targets.
Understand and know what Innovations taking place for assigned regions and markets. Ensure products switch are managed properly at order level to avoid inventory obsolescence and write off phase in / out process, also meet target launch in markets.
Work closely with Planning team to ensure customer needs are met while being fully integrated with the customer strategies & needs.
Inform and escalate supply issues leading to backorder risks (raw material availability, production shortage, quality issue etc) to Regional Supply Chain when appropriate and propose corrective actions
Ensure weekly optimized product replenishment plan in place to support integrated Bacardi Distribution entities as per DDR process in order to meet demand signal and communicate to relevant DDR Markets. Provide analysis on the DDR conversion volumes and identify improvements.
Effectively & timely provide order booking requirements to Delivery Success Coordinatorall and support shipment booking whenever requires for cased goods shipments ex JDSL and 3PL Facilities in accordance with order RSDs and stock availability, taking into consideration OFR rules & Global Transport Optimization Targets.
Monitor and master the root cause of any products highlighted in weekly OFR report, share with internal team for future improvements.
Review and monitor product allocations as per Malts planning process
Provide weekly, monthly order fulfillment reports and analysis
Support continuous improvement activities and project implementation within Bacardi UK Operation.
Delegate for Fulfilment Planner Transport in all other tasks related to shipment planning management
Manage ad hoc projects when necessary to drive process solutions improvement in areas related to demand and order management
Deputize for Customer Service manager when required.
Take on other tasks being developed in due course.

Skills and Experience

THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY:

Functional skills:

Customer Service at the heart of everything you do
Excellent communication across mutli teams and especially firstclass communication with customers
Detail oriented with strong organizational and planning skills
Strong analytical skills with ability to zoom into right data to drive decisions, determine course of actions required to match supply and demand and assess risk in supply base and infeed. Ability to make quick decisions for corrective action.
Thrives in a fastpaced environment and can work quickly under pressure
With the ability to multi tasking, can handle multiple priorities and can easily prioritise based on time critical requirements, in a fast paced environment
Strong on systems; including excel and SAP ECC/APO experience or any other planning and ERP system knowledge.
Experience in an Operational Customer Service and or Logistics environment
Team Player with both internal and external stakeholders in particular build a strong partnership with our 4PL Partners and all Customer Success Team members
Energetic with a positive Can-Do attitude
Selfstarter who wor