Customer Service Advisor - Manchester, United Kingdom - OCS Group

OCS Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Dealing with customer queries and ensuring a high quality customer relationship is achieved.

Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.

You will also:

Ensure the customer is always informed and up to date
Take responsibility for the administration of customer queries and records
Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
Meet targets in query resolution, call handling and quality

To succeed in this role you will need:

Good customer service skills
Experience in administration
A proactive approach to personal development and learning
A passion for delivering an exceptional customer experience

What will you get in return?

A pension scheme

- to save for the future - eligibility rules apply

Access to high street discounts
Access to low interest loans
Recognition scheme 'OCS Stars' monetary rewards given to top performers
Training and Development

- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

Long Service Awards
Cycle to work scheme

- discounted bicycles

Access to our Employee Assistance Programme
247 Wellbeing Support

About Us:

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.

The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.