Customer Experience Officer - Poole, United Kingdom - MPLOY STAFFING SOLUTIONS LTD

MPLOY STAFFING SOLUTIONS LTD
MPLOY STAFFING SOLUTIONS LTD
Verified Company
Poole, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role - Customer Experience Office

Location:
Poole

Salary:
£22,222 per annum

Hours:
Between 8am and 6pm, 37 hours per week

Monday - Friday

About the role:

As a Customer Experience Officer, you will be focused on:

  • Receiving and making calls using excellent customer service in order to build relationships with supporters and enquirers
  • Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fastpaced environment
  • Providing a professional, speedy, and appropriate response and thanking service
  • Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements

About you


You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.

You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.

To be considered for this role you will need to have:

  • Educated to GCSE standard, or equivalent
  • English essential
  • NVQ Level 2 Customer Service skills, or equivalent (desirable)
  • Proven customer service skills telephone and administration
  • Contact Centre experience desirable
  • Experience of working in an officebased environment
  • Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases


So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you.

For more information, please contact Donna at Mploy in Christchurch on


Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 12 months


Salary:
£22,222.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Poole: reliably commute or plan to relocate before starting work (required)

Work Location:
In person


Reference ID:

XCHCEODH
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