Head of Homeownership and Leasehold Services - London Borough of Hounslow, United Kingdom - London Borough of Hounslow

London Borough of Hounslow
London Borough of Hounslow
Verified Company
London Borough of Hounslow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary
£68,439 - £81,815 per annum


Package
Permanent, Full -Time, 36 hours per week.


Job category/type
Housing


Date posted
26/01/2024


Job reference
R0006310


About us at Hounslow


We'd love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough.

With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs.

Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.


About our Commitment to Diversity and Inclusion


We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock.

All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix".

It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds.

We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.


We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.


Our Benefits
If you join us, you'll have access to a range of employee benefits.


About The Role


An exciting opportunity to join a progressive housing service with a clear focus to improve the quality of services to tenants and leaseholders.


You will be part of a new leadership team pursuing a mandate to be the best local housing authority in the country.

You will be grounded in the Leasehold/ Homeownership arena evidenced through your track record.

A sound understanding of the legislation governing this area is key as well as financial acumen to ensure that we meet our statutory obligations and maximise service charge income.


About The Team You'll Be Working In
You will have direct responsibility for two Service Managers:

  • Leasehold Manager
  • Homeownership Manager
And indirect responsibility for circa 30 staff involved in all areas of leasehold/ homeownership services.

Working with your team you strive to make Hounslow a "Go To "authority renowned for excellence in this area.


About You
Significant senior management experience in leasehold management and homeownership arena


Extensive knowledge of the legislations governing this area including right to buy, consultation, sales, service charges, managing lease breaches, lease extensions, tackling works in dispute.

Extensive experience and consistent achievement at a senior management level in an organisation of comparable scope and complexity.


Experience in leading, motivating and managing services with multi-disciplinary teams to achieve consistently high standards and deliver strategic objectives, policies and value for money services through effective service planning.


Excellent interpersonal skills will mean that you are able to be supportive and motivating as you lead and inspire, empowering your teams and colleagues whilst being clear and firm about performance and service delivery.

An expert communicator who has extensive experience of developing excellent relationships with key partners.

You take personal responsibility to obtain and maintain trust of a wide range of stakeholders, including residents, internal departments, external agencies, government departments.


A critical thinker with innovative and creative problem-solving skills that achieve the strategic objectives of the council, while managing and minimising risk across the service.


Highly organised and analytical with an attention to detail, able to analyse complex financial data, and identify trends and make appropriate decisions.

High personal integrity with a respect for the dignity and confidentiality of others. You will be committed to equal opportunities and understanding how the service needs to adapt to improve accessibility.


1.Eye for detail

2.Performance driven

3.Passionate about customer services
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Basic DBS required

Read more about the work you'll be doing in the Role Profile

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
**Interviews for this job will be held during March 2024
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